Global Key Accounts Lead — Retail Solutions

SGS North America Inc.; Milpitas (CA); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Tuition reimbursement

Job summary

SGS North America Inc. is seeking a Senior Global Account Manager to drive revenue growth and strengthen strategic relationships across assigned global accounts.

You will develop and execute account strategies, coordinate cross-regional activities, and ensure high levels of customer satisfaction and service delivery. The role requires up to 30-50% travel, multi-cultural collaboration, and strong leadership in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent in Analytical Sciences, Engineering or Business
• Minimum of 5 years in account management or customer service
• Minimum of 3 years in TIC industry
• Experience in international / multi-cultural environments

Responsibilities

• Develop and execute global account strategies aligned with SGS objectives.
• Serve as primary client contact, coordinating across SGS lines and affiliates.
• Drive revenue growth by expanding relationships with key decision-makers.
• Manage global agreements and commercial relationships for assigned accounts.
• Monitor KPIs, SLAs, financial targets, and customer satisfaction; lead reviews.
• Ensure timely reports, invoices, and communications; monitor revenue trends.
• Resolve service delivery issues and manage claims to maintain relationships.

Skills

Account management

Negotiation

Relationship building

Leadership

Communication

Self-motivated

Problem-solving

Education

Bachelor's degree in Analytical Sciences, Engineering or Business

Tools

Salesforce

Microsoft Office

Job description

SGS North America Inc. is seeking a Senior Global Account Manager to drive revenue growth and strengthen strategic relationships across assigned global accounts.

You will develop and execute account strategies, coordinate cross-regional activities, and ensure high levels of customer satisfaction and service delivery. The role requires up to 30-50% travel, multi-cultural collaboration, and strong leadership in a fast-paced environment.