Global Key Account Manager: Strategic Growth & Revenue

SGS; Los Angeles (CA); On-site; USD 89,000 - 119,000; Full time

Benefits offered by this job

Health insurance including dental and视

401(k) with company match

Online training and development

Paid time off and family leave

Job summary

SGS, a global leader in inspection, verification, testing and certification, seeks an Onsite Account Manager in Los Angeles. You will drive revenue growth within large global accounts, coordinating with SGS affiliates and client teams to execute contracts and optimize value.

You will lead global account strategy, manage inquiries, invoices, and governance, and build strong relationships with decision‑makers to maximize opportunities while ensuring service quality and compliance across the SGS

Qualifications

• Bachelor’s degree or equivalent required.
• 5 years experience in account management or customer service with a successful track record.
• Minimum of 2 years experience in the industry for the relevant business unit (Softlines).
• Experience in international / multi-cultural environments.
• Ability to manage and coordinate multiple projects in a fast-paced environment.

Responsibilities

• Develop a global account strategy aligned with SGS global initiatives.
• Be the primary client contact and coordinate orders, inquiries, and technical exchanges.
• Maximize revenue by engaging decision-makers within the account.
• Attend client meetings for marketing, governance, performance, and invoicing.
• Monitor communications and ensure compliance with account requirements.
• Own global agreements and contracts; plan activities to meet goals.
• Communicate technical and commercial procedures across affiliates.
• Monitor KPIs, SLAs, and financial targets for the account.
• Ensure prompt resolution of service delivery issues and customer concerns.
• Lead cross‑regional collaboration and share best practices.

Skills

Account management

Customer service

Multi-cultural environments

Project coordination

Sales mindset

Team coordination

Education

Bachelor’s degree or equivalent

Engineering/Analytical Sciences or business-relevant education

Job description

SGS, a global leader in inspection, verification, testing and certification, seeks an Onsite Account Manager in Los Angeles. You will drive revenue growth within large global accounts, coordinating with SGS affiliates and client teams to execute contracts and optimize value.

You will lead global account strategy, manage inquiries, invoices, and governance, and build strong relationships with decision‑makers to maximize opportunities while ensuring service quality and compliance across the SGS