Global Key Account Manager

Schott North America; South Lebanon Township (PA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Excellent healthcare benefits

Tuition reimbursement

Paid time off

Pet insurance

Other supplemental benefits

Job summary

SCHOTT Pharma seeks a strategic Global Key Account Manager to lead all sales activities for major accounts, develop annual budgets and multi-year forecasts, and identify new business opportunities. You will coordinate with Marketing, Product Management, R&D, and Operations to ensure profitable growth and strong customer relationships.

The role requires a BS in a related field, 5–10 years in active sales within life sciences, and proficiency with MS Office and SAP.

Qualifications

• BS in Business, Life Sciences, or related fields required.
• Sound computer knowledge and skills including MS Office and SAP.
• Experience with trade shows, business meetings and trainings.
• Ability to read, write and speak English.

Responsibilities

• Develop and execute global key account strategies to achieve revenue, profitability, growth, and customer retention objectives.
• Lead all sales activities for assigned global key accounts, ensuring alignment with business objectives and customer requirements.
• Prepare annual budgets, sales forecasts, and multi-year projections to support planning and performance management.
• Identify and commercialize new opportunities through collaboration with customers and internal stakeholders.
• Establish short- and long-term account growth strategies to expand market share and profitability.

Skills

MS Office

SAP

Communication

Trade shows

English proficiency

Education

BS in Business, Life Sciences, or related fields

Tools

MS Office

SAP

Job description

About us

Human health matters. SCHOTT Pharma designs science-based solutions to ensure medications are safe and easy to use globally. A team of 4,700 people from over 60 nations contributes to global healthcare. With 17 sites worldwide, the company is headquartered in Mainz, Germany, listed on the Frankfurt Stock Exchange, and committed to sustainable development for society and the environment.

Your Contribution

• Develop and execute global key account strategies to achieve revenue, profitability, growth, and customer retention objectives)
• Lead all sales activities for assigned global key accounts, ensuring alignment with business objectives, customer requirements, and long-term partnership goals
• Prepare annual budgets, sales forecasts, and multi-year business projections (FY+1 to FY+3) to support strategic planning and performance management
• Identify, develop, and commercialize new business opportunities, products, and projects through collaboration with customers and cross-functional internal stakeholders
• Establish and implement short- and long-term account growth strategies to expand market share, increase profitability, and strengthen competitive positioning
• Develop and manage annual global account plans by region, business unit, and product portfolio, including measurable objectives and key milestones
• Promote existing products, new developments, and value-added solutions to drive customer engagement and business expansion opportunities
• Build and sustain executive-level relationships with key decision-makers and influencers within customer organizations worldwide
• Serve as the primary commercial point of contact for assigned global accounts, ensuring timely communication, issue resolution, and customer satisfaction
• Lead global pricing strategy, contract negotiations, and commercial agreements while coordinating alignment among key internal stakeholders
• Coordinate and participate in customer visits, business reviews, audits, and strategic meetings; provide regular account updates and performance reporting to leadership
• Partner with Marketing to support trade shows, conferences, exhibitions, customer events, and strategic promotional initiatives that enhance market visibility and growth
• Monitor competitive activity, market trends, and customer developments, translating insights into recommendations and action plans that support business growth
• Lead and coordinate strategic projects and cross-functional initiatives designed to strengthen customer relationships and improve competitive advantage
• Manage customer concerns and escalations by collaborating with Quality, Operations, Customer Service, Finance, and other internal teams to ensure effective resolution
• Support accounts receivable management by partnering with Finance to resolve overdue balances and minimize financial risk
• Drive continuous improvement of sales processes, account management practices, and internal procedures to enhance operational effectiveness and customer experience
• Collaborate closely with Sales, Marketing, Product Management, R&D, Operations, and Supply Chain teams to ensure successful execution of customer strategies and business objectives
• Participate in required meetings, training programs, and professional development activities to maintain technical, commercial, and industry expertise
• Promote and support Environmental Health & Safety (EHS) initiatives and maintain compliance with all applicable workplace safety requirements
• Ensure compliance with ISO standards, cGMP requirements, company policies, procedures, ethical business practices, and the Code of Conduct

Your Profile

• BS in Business, Life Sciences, or related fields, required
• A minimum of 5 - 10 years of relevant experience within active sales role, preferably in the life sciences or pharmaceutical packaging/biotech industry
• Sound computer knowledge and skills including MS Office and SAP
• Experience with trade shows, business meetings and trainings
• Sound technical aptitude
• Self-motivated and results driven; strong perseverance to hit targets and deadlines
• Multi-tasking abilities and prioritization
• Detail oriented approach; service oriented
• Personable
• Forward and creative thinking
• Effective communication skills (email, phone, etc.)
• Ability to read, write and speak English language
• Remote Office / Customer Visits / PPE (when/where applicable)
• Normal business hours, Monday - Friday / flexibility required, as needed
• 35% - 65%, as required and can include intercontinental travel

Your Benefits

• Excellent healthcare benefits including medical, dental and vision
• Short and long term disability
• Tuition reimbursement
• Paid time off
• Pet insurance
• Other supplemental benefits available upon election

Please feel free to contact us

You can expect interesting tasks and challenging projects, as well as motivated and friendly teams in fields that influence our future.

*At SCHOTT, it's your personality that counts - not your gender, your identity, or origin.

Your Profile

• BS in Business, Life Sciences, or related fields, required
• A minimum of 5 - 10 years of relevant experience within active sales role, preferably in the life sciences or pharmaceutical packaging/biotech industry
• Sound computer knowledge and skills including MS Office and SAP
• Experience with trade shows, business meetings and trainings
• Sound technical aptitude
• Self-motivated and results driven; strong perseverance to hit targets and deadlines
• Multi-tasking abilities and prioritization
• Detail oriented approach; service oriented
• Personable
• Forward and creative thinking
• Effective communication skills (email, phone, etc.)
• Ability to read, write and speak English language
• Remote Office / Customer Visits / PPE (when/where applicable)
• Normal business hours, Monday - Friday / flexibility required, as needed
• 35% - 65%, as required and can include intercontinental travel

Your Contribution

• Develop and execute global key account strategies to achieve revenue, profitability, growth, and customer retention objectives)
• Lead all sales activities for assigned global key accounts, ensuring alignment with business objectives, customer requirements, and long-term partnership goals
• Prepare annual budgets, sales forecasts, and multi-year business projections (FY+1 to FY+3) to support strategic planning and performance management
• Identify, develop, and commercialize new business opportunities, products, and projects through collaboration with customers and cross-functional internal stakeholders
• Establish and implement short- and long-term account growth strategies to expand market share, increase profitability, and strengthen competitive positioning
• Develop and manage annual global account plans by region, business unit, and product portfolio, including measurable objectives and key milestones
• Promote existing products, new developments, and value-added solutions to drive customer engagement and business expansion opportunities
• Build and sustain executive-level relationships with key decision-makers and influencers within customer organizations worldwide
• Serve as the primary commercial point of contact for assigned global accounts, ensuring timely communication, issue resolution, and customer satisfaction
• Lead global pricing strategy, contract negotiations, and commercial agreements while coordinating alignment among key internal stakeholders
• Coordinate and participate in customer visits, business reviews, audits, and strategic meetings; provide regular account updates and performance reporting to leadership
• Partner with Marketing to support trade shows, conferences, exhibitions, customer events, and strategic promotional initiatives that enhance market visibility and growth
• Monitor competitive activity, market trends, and customer developments, translating insights into recommendations and action plans that support business growth
• Lead and coordinate strategic projects and cross-functional initiatives designed to strengthen customer relationships and improve competitive advantage
• Manage customer concerns and escalations by collaborating with Quality, Operations, Customer Service, Finance, and other internal teams to ensure effective resolution
• Support accounts receivable management by partnering with Finance to resolve overdue balances and minimize financial risk
• Drive continuous improvement of sales processes, account management practices, and internal procedures to enhance operational effectiveness and customer experience
• Collaborate closely with Sales, Marketing, Product Management, R&D, Operations, and Supply Chain teams to ensure successful execution of customer strategies and business objectives
• Participate in required meetings, training programs, and professional development activities to maintain technical, commercial, and industry expertise
• Promote and support Environmental Health & Safety (EHS) initiatives and maintain compliance with all applicable workplace safety requirements
• Ensure compliance with ISO standards, cGMP requirements, company policies, procedures, ethical business practices, and the Code of Conduct