Customer Service Specialist - Bohemia, NY or Ann Arbor, MI

Sartorius; Ann Arbor (MI); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) match

Health plans

Dental & Vision

Flexible Spending Account

Life Insurance

EAP

Legal Services

Job summary

Sartorius is hiring for a hybrid role based at our Ann Arbor, MI site (3 days in office). You will process client orders, prepare invoices, coordinate with finance, and support logistics with customers and departments.

The role requires strong SAP skills and 2+ years in order processing or customer service, with a focus on accuracy and service excellence. You will also help develop analytical CRM/SAP reports and support tender and invoicing activities while contributing to a collaborative,

Qualifications

• Bachelor's degree in business administration or similar required.
• 2+ years of work experience in customer service or order processing.
• Strong reporting skills and attention to detail.
• Solid understanding of product and service portfolio.
• Experience with SAP or similar ERP systems is desirable.

Responsibilities

• Process client orders, delivery slips and invoices accurately and on time.
• Coordinate with commercial operations and finance for POs and orders.
• Liaise with customers, agents and departments to handle logistics requests.
• Verify deliveries and maintain contract terms and documents.
• Generate customer reports and service billings and assist in payment arrangements.

Skills

Order processing

Customer service

Communication

Reporting

Teamwork

Education

Bachelor's degree in business administration

Tools

SAP

Microsoft Office

Field management software

Job description

Hybrid role - 3 days in the office based at our Bohemia, NY or Ann Arbor, MI site

What you will accomplish together with us:

• Work with both clients and departments within the organization to ensure client orders, delivery slips and invoices are processed correctly and on-time
• Coordinate with commercial operations and financial colleagues to handle purchase orders, track customer orders, etc.
• Coordinate with customers, agents or other departments on logistics services requests (e.g. correct shipment, returns, unblocking of order in finance department) and maintain records on systems
• Check delivery times with internal departments and headquarters
• Maintain and ensure accuracy of contract terms, agreements and related documents
• Guarantee invoice verification and generate and distribute customer reports and service billings
• Assist in customer payment arrangements with finance department
• Take responsibility for the registration and follow up of all integrated solution leads and opportunities
• Process sales and invoices so that customer orders are dispatched, invoiced, and paid accurately and on time
• Update key products end user list
• Manage requests for technical documentation and quotation for customers
• Develop and execute analytical tools for CRM and SAP based reports and develop statistical sales reports
• Identify new tenders and complete tender documents with supervision (tender management)
• Provide reports on various topics, e.g. customer complaints on loss / delays

What will convince us:

• Bachelor's degree in business administration or similar
• 2+ years of work experience in customer service or order processing department
• Reporting skills
• Service and detail orientated
• Solid understanding of product and service portfolio
• Solid understanding of early-stage drug development and more specifically experience of working with large molecules and biosimilars is desirable
• Good communication and teamworking skills
• Proven software skills, e.g. Microsoft Office, SAP and any field management software
• Identification with our core values: Sustainability, Openness, Enjoyment

What We Offer

As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits:
Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.

Retirement Savings Plan: 401 k (with generous company match)
Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class.

Please view equal employment opportunity posters provided by OFCCP here.

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Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

If you are a qualified individual with a disability or a disabled veteran and is unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at [e-mail]