Global Key Account Leader — Remote Sr. Director

Mass Digital Health; Boston (MA); On-site; USD 130,000 - 362,000; Full time

Job summary

IQVIA is seeking a Global Key Account Manager (Sr. Director) to lead the strategic relationship with a major global account.

In this role, you will drive revenue growth across IQVIA offerings and service lines, shape global account strategy, and orchestrate cross-functional teams to deliver innovative solutions that address client priorities. You will partner with senior stakeholders, deepen relationships across the client organization, identify new areas of opportunity, and position IQVIA as a

Qualifications

• 10+ years in pharmaceutical, life sciences, healthcare, or related industry.
• Proven success managing large, global strategic accounts.
• Experience selling complex, multi-service solutions across a broad portfolio.
• Track record balancing near-term execution with long-term strategic development.
• Experience navigating global matrixed organizations and multiple client relationships.

Responsibilities

• Develop and execute a global account strategy aligned to IQVIA Health priorities, client objectives, and long-term growth opportunities.
• Build and sustain trusted relationships with senior client stakeholders, executive sponsors, and decision makers across the account.
• Expand and deepen engagement across the client organization, including identifying new audiences, influencers, and strategic partnership opportunities.
• Drive customer satisfaction, secure key renewals, and grow sustainable revenue streams across IQVIA offerings and service lines.
• Lead global, regional, functional, and business-unit account teams to build a strong opportunity pipeline and deliver coordinated client engagement.
• Leverage internal best practices, market insights, and cross-functional expertise to identify new business opportunities and improve account performance.
• Assess business risks and market changes that could impact the account relationship, including competitive dynamics, client strategy, portfolio priorities, and R&D pipeline shifts.
• Orchestrate internal resources, remove barriers, and align teams around innovative solutions that support renewals, expansion, and strategic growth.
• Position IQVIA Health as a strategic partner across primary solution areas and emerging capabilities.
• Contribute input to solution development, thought leadership, and new business partnerships for large pharmaceutical accounts.
• Introduce and position new IQVIA Health assets, acquisitions, and capabilities with relevant client stakeholders.
• Personally lead strategic global or multi-country opportunities that are critical to achieving account plan and financial goals.
• Mentor account leaders and junior colleagues, helping strengthen performance, commercial discipline, and leadership capability.

Skills

Executive presence

Strategic account management

Consultative selling

Cross-functional leadership

Forecasting and revenue planning

Stakeholder communication

Account planning

Negotiation

MS Office

CRM (Salesforce)

Tools

Microsoft Excel

Salesforce

Job description

IQVIA is seeking a Global Key Account Manager (Sr. Director) to lead the strategic relationship with a major global account.

In this role, you will drive revenue growth across IQVIA offerings and service lines, shape global account strategy, and orchestrate cross-functional teams to deliver innovative solutions that address client priorities. You will partner with senior stakeholders, deepen relationships across the client organization, identify new areas of opportunity, and position IQVIA as a