Global Strategy & Operations Lead

IQVIA; Seattle (WA); On-site; USD 123,000 - 344,000; Full time

Job summary

IQVIA seeks an experienced senior leader to govern assets, resources and processes across a designated customer portfolio in development. You will oversee global project teams, define engagement rules and drive performance against quality, time and budget metrics.

As a primary operational contact, you will manage communications, forecast resource needs, and guide strategic Account Management initiatives while aligning with IQVIA practices and client expectations across multiple regions.

Qualifications

• Degree in Life Science, Business Management or related field.
• 15 years in pharmaceutical/CRO with clinical operations and related functions.
• Equivalent combination of education, training and experience.
• Knowledge of contractual obligations and customer accounts.
• Strong leadership, negotiation and communication skills.
• Ability to deliver results to quality and timeline metrics.
• Strong influencing and negotiation skills.
• Excellent customer service and problem-solving abilities.

Responsibilities

• Lead strategic planning and support for designated customer initiatives.
• Lead SAM initiatives as a key member of SAM team.
• Oversee global account delivery and develop operations manuals.
• Direct delivery against metrics, milestones and budgets.
• Serve as the primary operational contact globally for the account.
• Review customer pipeline and forecast resource needs.
• Develop proposals and budgets for sales initiatives.
• Ensure global best practices and IQVIA standards are followed.

Skills

Leadership

Negotiation

Communication

Problem Solving

Relationship Management

MS Office

Education

Other Degree in Life Science, Business Management or related field

Tools

MS Office

Job description

IQVIA seeks an experienced senior leader to govern assets, resources and processes across a designated customer portfolio in development. You will oversee global project teams, define engagement rules and drive performance against quality, time and budget metrics.

As a primary operational contact, you will manage communications, forecast resource needs, and guide strategic Account Management initiatives while aligning with IQVIA practices and client expectations across multiple regions.