Global ITSM Change & Release Automation Leader

Northern Trust Corp

Chicago (IL)

On-site

USD 137,400 - 240,400

Full time

14 days+

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Benefits offered by this job

401k and pension benefits
Comprehensive health benefits
Paid time off
Discretionary bonus program

Job summary

A leading financial institution is seeking an experienced ITSM Change and Release Management Automation/Optimization Leader to transform change management processes globally. This role requires over 10 years of experience in IT Service Management, specifically within Banking or Financial institutions, along with a strong background in automation and AI. Responsibilities include driving automation workflows, optimizing release management functions, and implementing a global Patch Management strategy. Join a collaborative culture that values flexible work arrangements and community engagement.

Qualifications

  • 10+ years of experience in IT Service Management within Banking/Financial institutions.
  • Expertise in automation, AI/ML, and digital transformation.
  • Strong knowledge of ITIL, COBIT, and regulatory compliance.

Responsibilities

  • Lead global transformation of Change and Release Management functions.
  • Drive automation of change execution workflows using AI and RPA.
  • Implement a global Patch Management capability.

Skills

IT Service Management
Change Management Automation
Release Management Optimization
AI and Automation
Stakeholder Management

Tools

RPA
AI/ML

Job description

A leading financial institution is seeking an experienced ITSM Change and Release Management Automation/Optimization Leader to transform change management processes globally. This role requires over 10 years of experience in IT Service Management, specifically within Banking or Financial institutions, along with a strong background in automation and AI. Responsibilities include driving automation workflows, optimizing release management functions, and implementing a global Patch Management strategy. Join a collaborative culture that values flexible work arrangements and community engagement.
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