IT Support Specialist

Verda; San Francisco (CA); Remote; USD 59,000 - 70,000; Full time

Benefits offered by this job

Cash and equity compensation

Local benefits

Job summary

Verda is hiring an IT Support Specialist to keep our people productive by ensuring day-to-day technology works reliably and securely. You’ll be the first point of contact for internal IT issues, handling requests from report to resolution and knowing when to escalate.

This hands-on role covers devices, identity and access, collaboration tools, office tech, and onboarding. You’ll help improve processes, documentation, and tooling to scale IT support as Verda grows.

Qualifications

• Experience in IT support, service desk, workplace technology, or a hands-on IT role.
• Experience supporting end users in a fast-moving, international environment.
• Hands-on experience with laptops on macOS/Windows/Linux.
• Experience with identity and access management, including user accounts and MFA.
• Familiarity with SaaS and collaboration tools like Google Workspace, Slack, video conferencing.
• Sound networking fundamentals for troubleshooting connectivity, Wi‑Fi, VPN, DNS, access issues.
• Methodical troubleshooting: gather info, test, document, and communicate clearly.
• Strong written and verbal English communication.

Responsibilities

• Provide timely, high‑quality IT support to Verda employees globally in hardware, software, accounts, and access.
• Set up, configure, maintain, and troubleshoot laptops, mobile devices, peripherals, and meeting-room tech.
• Be the on‑site IT presence for the US office as the team grows.
• Facilitate onboarding, offboarding, and role changes including device provisioning and access requests.
• Support security in identity and access management to ensure proper access.
• Troubleshoot OS, networks, collaboration tools, VPN, printers, and SaaS apps.
• Maintain accurate asset inventory, device records, and support documentation.
• Escalate complex issues while owning communication and follow-up.
• Identify recurring issues and improve support processes and self-service guides.
• Support IT security practices across devices, accounts, and workflows.

Skills

Technical fundamentals

Service mindset

System troubleshooting

English communication

Tools

Google Workspace

Slack

Video conferencing tools

Endpoint-management tools

Job description

At Verda, we're building a full-stack AI cloud, covering everything from data centers and hardware to our own cloud platform that the world's leading AI teams use to do serious AI work.

We strive to make a positive mark on the world through the infrastructure we build and give leading teams a service they can truly depend on. Headquartered in Helsinki, we operate globally with offices in London and San Francisco.

Join Verda while it’s still being built - not once it’s finished.

Why Verda

Cash and equity compensation along with local benefits.

40+ nationalities, with 6 different ones on the management team.

A real chance to make an impact and work alongside world class engineers, researchers, and partners across the global AI ecosystem.

About the role

As an IT Support Specialist, you will help keep Verda’s people productive by making sure their day-to-day technology works reliably and securely. You will be the first point of contact for internal IT issues, owning requests from first report through to resolution and knowing when to escape.

This is a hands-on role with broad scope. You will support our employees across our corporate IT domain including devices, identity and access, collaboration tools, office technology, and onboarding. As Verda grows, you will also help improve the processes, documentation, and tooling that make IT support scalable.

Your responsibilities

• Provide timely, high-quality IT support to Verda employees across the globe in the areas of hardware, software, accounts, and access
• Set up, configure, maintain, and troubleshoot laptops, mobile devices, peripherals, meeting-room equipment, and office IT
• Act as the on-site IT presence for our office, including new-office and workplace technology needs as the US team grows
• Facilitate and support employee onboarding, offboarding, and role changes, including device provisioning and access requests
• Support security in identity and access management, ensuring the right people have the right access to systems and tools
• Troubleshoot common issues across operating systems, networks, collaboration tools, VPNs, printers, and SaaS applications
• Maintain accurate asset inventory, device records, and support documentation
• Escalate complex issues to the right teams, while retaining ownership of clear communication and follow-up
• Identify recurring issues and improve support processes, documentation, and self-service guidance
• Support the implementation of IT security practices across devices, accounts, and employee workflows

We're looking for someone who combines strong technical fundamentals with a service-minded, structured approach. You are comfortable solving problems independently, but you know when to ask for help and ...

Experience in IT support, service desk, workplace technology, or a similar hands-on IT role.

Experience supporting end users in a fast-moving, international environment.

Hands-on experience with laptops, operating systems (macOS/Windows/Linux).

Experience with identity and access management, including user accounts, groups, permissions, and multi-factor authentication.

Familiarity with common SaaS and collaboration tools, such as Google Workspace, Slack, and video-conferencing tools.

Sound networking fundamentals for troubleshooting connectivity, Wi-Fi, VPN, DNS, and access issues.

A methodical approach to troubleshooting: you gather information, test systematically, document what you find, and communicate clearly.

Strong written and verbal communication skills, in English. Additional languages are a plus but not required.

High ownership, attention to detail, and an understanding of when to stop and ...

Comfortable working on-site and supporting office-based employees directly.

Nice to have

• Experience with endpoint-management tools
• Familiarity with IT asset-management, ticketing, or knowledge-base systems
• Experience supporting employees across multiple offices, countries, or time zones
• Exposure to basic security operations, endpoint security, device compliance, or access reviews
• Experience using AI tools to improve support workflows, documentation, or repetitive tasks

Practicalities

Work mode: Remote, travel within the Bay Area required

Employment type: Full-time and permanent

Pay: $43–51 per hour, depending on experience