Hybrid Operations & Leadership Internship in Tech Support

IDEMIA Public Security; Eden Prairie (MN); Híbrido; USD 28 000 - 41 000; Tempo integral

Resumo da oferta

IDEMIA Public Security, a division of IDEMIA Group, is a leading provider of secure biometric solutions for public security, justice and travel. We deliver iris, fingerprint and facial recognition technologies with privacy by design.

The role focuses on customer-support responsibilities: case creation, call handling, Salesforce logging, and regular collaboration in cross-functional projects. This is a hybrid, US-based position requiring occasional office visits and strong technical aptitude.

Qualificações

• Strong organizational and multitasking abilities.
• Experience with Microsoft tools (Office, Outlook, Teams).
• Customer service or technical support experience preferred.
• Willingness to travel to the office for hybrid role.

Responsabilidades

• Create and work on cases/tickets based on customer's technical support needs.
• Answer calls that come via one or more support lines.
• Utilize Salesforce for call log, tracking and documentation.
• Call customers back and provide updates as needed.
• May be assigned to specific projects / platforms based on business needs.
• Attendance to regular team meetings is mandatory.
• Attend project meetings and create/maintain deliverables as needed, using Microsoft tools (Office, Outlook, Teams, etc...).

Conhecimentos

Organizational skills

Task prioritization

Microsoft Office

Customer service

Willingness to learn

Interpersonal communication

Self-starter

Time management

Tech savvy

Travel readiness

Ferramentas

Salesforce

Microsoft Teams

Microsoft Outlook

MS Office

Descrição da oferta de emprego

IDEMIA Public Security, a division of IDEMIA Group, is a leading provider of secure biometric solutions for public security, justice and travel. We deliver iris, fingerprint and facial recognition technologies with privacy by design.

The role focuses on customer-support responsibilities: case creation, call handling, Salesforce logging, and regular collaboration in cross-functional projects. This is a hybrid, US-based position requiring occasional office visits and strong technical aptitude.