Global IT Support Specialist — Energy Finance

Perella Weinberg Partners; Houston (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Perella Weinberg Partners seeks an IT Analyst to join the Support team in Houston, serving as the frontline for bankers on live transactions and collaborating with global IT teams to keep end-user systems secure and running smoothly.

The role emphasizes Windows/Microsoft 365, Intune/Autopilot, AI tool support, and strong troubleshooting across a fast-paced environment, with opportunities to drive broader projects.

Qualifications

• 5+ years of professional experience in an IT support role.
• Bachelor's degree preferred.
• Financial services experience strongly preferred; candidates without it must bring exceptional technical skills.
• Strong knowledge of Windows and Microsoft 365.
• Working knowledge of hybrid Active Directory (on-premises AD and Entra ID).
• Experience with Intune device management and Windows Autopilot.
• Experience with software deployment tools and patch management.
• Experience supporting AI platforms such as Claude and Microsoft Copilot from an end-user perspective.
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi‑Fi) and network security.
• Strong troubleshooter; quick learner and works independently.
• Working knowledge of PowerShell and a passion for automation.
• Root-cause mindset; attention to detail; professional, client-focused demeanor.

Responsibilities

• White-glove support for Houston (in-person) and Calgary users.
• Level 1 and Level 2 support to users worldwide.
• Track, prioritize, document, and resolve incidents and service requests through the ticketing system.
• Build, deploy, and maintain laptops, desktops, and Intune-managed mobile devices.
• Support Microsoft 365 and Windows 365.
• Own complex hardware, software, and connectivity issues; escalate when appropriate.
• Coordinate moves, adds, and changes for users and equipment.
• Manage, maintain, and audit hardware and software inventory.
• Support conference rooms, video conferencing, and VoIP systems.
• Provide technical guidance and training to end users.
• Develop and document processes, procedures, and knowledge base articles.
• On-call rotation required, including occasional after-hours and weekend support.

Skills

IT support experience

Windows

Microsoft 365

Active Directory

Entra ID

Intune

Autopilot

PowerShell

Automation

Root Cause Analysis

Attention to detail

Communication

TCP/IP

DNS

DHCP

Wi‑Fi

Claude

Copilot

Software Deployment

Patch Management

ITIL

AI workflows

Education

Bachelor's degree

Tools

Intune

Windows Autopilot

Microsoft 365

Entra ID

Job description

Perella Weinberg Partners seeks an IT Analyst to join the Support team in Houston, serving as the frontline for bankers on live transactions and collaborating with global IT teams to keep end-user systems secure and running smoothly.

The role emphasizes Windows/Microsoft 365, Intune/Autopilot, AI tool support, and strong troubleshooting across a fast-paced environment, with opportunities to drive broader projects.