IT Support Specialist

Kopius; Dallas (TX); On-site; USD 80,000 - 110,000; Full time

Job summary

Kopus? Kopius in Dallas, TX seeks an IT Support Specialist to join a hyper-growth fintech project. You will manage the support queue, contribute to identity and endpoint security work, and test policy changes before wide rollout.

Join a fast-paced team handling Jira Service Management, Slack, Okta, and Google Workspace while delivering user-friendly support and documentation.

Qualifications

• Bachelor's degree in CS, Sys Eng, or related field.
• Strong communication skills, both written and verbal.
• Experience working in fast-moving IT environments.

Responsibilities

• Triage and resolve IT tickets in Jira Service Management and Slack.
• Handle identity and access in Okta and Google Workspace.
• Provide endpoint support for macOS and Windows with device compliance.
• Develop self-service docs to simplify common requests.

Skills

IT support experience

Advanced communication

Organized / self-directed

Customer-facing service

Education

Bachelor's degree in Computer Science or related

Tools

Okta

Google Workspace

Jira Service Management

Slack

Job description

Employment Type: Full-Time, Long-Term Role

Industry: Fintech / Wealth Management Technology

About the Role

We are looking for an IT Support Specialist based in Dallas, TX to work on a project for one of our clients: a hyper-growth fintech company headquartered in Los Angeles, California. Their mission is to make financial advice better and more accessible for everyone, through a platform that removes friction from investing for financial advisors and their clients.

You will work the support queue alongside the internal IT team while contributing hands-on to infrastructure and security work — identity, endpoint compliance, and zero trust practices. Changes ship through pilots and phased rollouts, so the role suits someone as comfortable resolving a ticket as testing a policy change before it reaches everyone.

Key Responsibilities

• Contribute hands-on to infrastructure and security deployments: device enrollment campaigns, configuration and policy changes, validation testing, and phased rollouts
• Participate in pilot and early-adopter programs, testing changes and documenting issues before they reach the wider organization
• Work the IT queue in Jira Service Management and Slack: triage, resolve, **escalate**, and see requests through to closure
• Handle identity and access work in Okta: group assignments, app access, MFA enrollment and resets, SSO troubleshooting
• Administer Google Workspace day to day: accounts, groups, shared drives, delegation, and common Gmail and Drive issues
• Provide endpoint support across macOS and Windows, including enrollment, troubleshooting, and device compliance
• Build documentation and self-service resources that make common requests easier to resolve

Basic Qualifications

• Advanced communication skills, written and verbal
• Highly organized and self-directed, with consistent follow-through
• Clear, patient communicator with users at every level of technical comfort

Technical Requirements

• 3+ years in IT support, helpdesk, or IT operations in a fast-moving environment
• Hands‑on administration of an identity platform (Okta and/or Google Workspace preferred, any IdP considered): user and group management, MFA, app assignments, sign‑on troubleshooting
• Hands‑on endpoint support across macOS and Windows, including enrollment and device compliance
• Working knowledge of zero trust concepts: identity as the perimeter, device trust, least privilege, and how device identity factors into access decisions

Nice to Have

• Bachelor's degree in Computer Science, Systems Engineering, or a related field
• Customer‑facing service experience (retail tech support, Apple Genius Bar, or similar)
• Experience helping deploy or support a platform migration, security rollout, or other major infrastructure change
• Scripting or automation experience (Bash, Python, PowerShell) to reduce repetitive work
• Exposure to SOC 2, FINRA/SEC, or other regulated‑environment controls

Compensation: $80,000 – $110,000 / year. Individual base pay within the posted range is determined by multiple factors, including job‑related knowledge, skills, experience, and relevant education or training.