IT Support Specialist — Cloud, Infra & End-User Tech

Uniper; Houston (TX); Híbrido; USD 60.000 - 80.000; Jornada completa

Descripción de la vacante

Uniper seeks an IT Support Analyst to join its North American team. The role provides End User Computing, Infrastructure, and Cloud Computing support and acts as a subject matter expert for Uniper's applications in North America.

The successful candidate will interface with multiple groups, manage IT incidents and projects, and support traders and non-traders while working in a hybrid Houston-based office with occasional travel.

Formación

• Bachelor’s degree or higher required.
• Expert troubleshooting skills with desktop platforms.
• Experience with Microsoft client/server technologies.
• Proficient with Microsoft Office Suite.
• Azure and Office 365 experience.
• Infrastructure as Code deployment for VMs, storage, container services.
• Scripting with PowerShell, Azure CLI, or Python to automate tasks.
• Continuous learning mindset; cloud platforms update features.

Responsabilidades

• Deploy and support end user workstations, user accounts and telephony solutions.
• Monitor, support, and maintain services (physical & virtual), storage and network infrastructure.
• Own technical issues to resolution and anticipate potential problems.
• Create and maintain system documentation.
• Learn and support in-house and 3rd party software applications; manage vendor relationships.
• Provide technical assistance to traders and non-traders.
• Manage backup and patching systems for infrastructure.
• Manage cloud environment.

Conocimientos

Troubleshooting

Microsoft client/server

Office 365

Azure

Scripting

PowerShell/Python

Cloud knowledge

Networking basics

IT Security

Power BI

Educación

Bachelor’s degree or higher

Descripción del empleo

Uniper seeks an IT Support Analyst to join its North American team. The role provides End User Computing, Infrastructure, and Cloud Computing support and acts as a subject matter expert for Uniper's applications in North America.

The successful candidate will interface with multiple groups, manage IT incidents and projects, and support traders and non-traders while working in a hybrid Houston-based office with occasional travel.