IT Support Analyst

Uniper; Houston (TX); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Uniper seeks an IT Support Analyst to join its North American team. The role provides End User Computing, Infrastructure, and Cloud Computing support and acts as a subject matter expert for Uniper's applications in North America.

The successful candidate will interface with multiple groups, manage IT incidents and projects, and support traders and non-traders while working in a hybrid Houston-based office with occasional travel.

Qualifications

• Bachelor’s degree or higher required.
• Expert troubleshooting skills with desktop platforms.
• Experience with Microsoft client/server technologies.
• Proficient with Microsoft Office Suite.
• Azure and Office 365 experience.
• Infrastructure as Code deployment for VMs, storage, container services.
• Scripting with PowerShell, Azure CLI, or Python to automate tasks.
• Continuous learning mindset; cloud platforms update features.

Responsibilities

• Deploy and support end user workstations, user accounts and telephony solutions.
• Monitor, support, and maintain services (physical & virtual), storage and network infrastructure.
• Own technical issues to resolution and anticipate potential problems.
• Create and maintain system documentation.
• Learn and support in-house and 3rd party software applications; manage vendor relationships.
• Provide technical assistance to traders and non-traders.
• Manage backup and patching systems for infrastructure.
• Manage cloud environment.

Skills

Troubleshooting

Microsoft client/server

Office 365

Azure

Scripting

PowerShell/Python

Cloud knowledge

Networking basics

IT Security

Power BI

Education

Bachelor’s degree or higher

Job description

Uniper seeks an IT Support Analyst to join its North American team.

We are Uniper

At Uniper, we are proactively transforming the world of energy while at the same time ensuring security of energy supply. As an internationally operating company, we work in very diverse teams, and our corporate culture is characterized by equal opportunities, mutual appreciation, and respect. With us, you will be able to develop new business models, work on technological solutions for a modern, sustainable, and future-oriented energy supply as well as proactively help to shape changes. Interested? Then we look forward to meeting you!

Your responsibilities

The IT Support Analyst will work as a member of the IT team in North America providing End User Computing, Infrastructure, and Cloud Computing support, as well as acting as a recognized subject matter expert regarding the applications used within Uniper Global Commodities North America. The candidate will be expected to interface with various groups within Uniper and manage transformational projects from inception to completion and be an integral part of the team. Customer Service is a key aspect io being successful in this role.

Further responsibilities may include:

• Deploy and support end user workstations, user accounts and telephony solutions
• Monitor, support, and maintain services (physical & virtual), storage and network infrastructure
• Own technical issues to resolution and anticipate potential problems
• Create and maintain system documentation
• Learn and support in-house and 3rd party software applications, manage relationships with vendors
• Provide technical assistance to traders and non-traders
• Manage backup and patching systems for infrastructure
• Manage cloud environment
• Be available for off hours and on call support work
• Align with international groups on business objectives
• Work with automation solutions
• Some travel may be required

Expected to be in the Houston office Tuesday, Wednesday, Thursday on a regular basis. Monday, Friday optionality to work-from-home

Applicants must be currently authorized to work in the United States for any employer without current or future sponsorship

Your profile

Bachelor’s or equivalent degree or higher

Expert troubleshooting skills with desktop platforms

Experience with Microsoft client/server technologies

Proficient with Microsoft Office Suite

Azure and Office 365 experience

Work with engineering teams to deploy virtual machines, storage blocks, and container services via Infrastructure as Code

Basic scripting skills using PowerShell, Azure CLI, or Python to automate simple tasks

A strong desire to continuously learn, as cloud platforms update their features constantly.

Basic understanding of cloud networking concepts including Virtual Networks (VNets), subnets, Public/Private IPs, and Network Security Groups (NSGs).

Foundation in IT Security

Technical skills in software development and/or Power BI would be a plus

Good communication skills, self-starter, critical thinker, able to operate with autonomy