Service Desk Analyst

Perella Weinberg Partners; Houston (TX); In loco; USD 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Perella Weinberg Partners seeks an IT Analyst to join the Support team in Houston, serving as the frontline for bankers on live transactions and collaborating with global IT teams to keep end-user systems secure and running smoothly.

The role emphasizes Windows/Microsoft 365, Intune/Autopilot, AI tool support, and strong troubleshooting across a fast-paced environment, with opportunities to drive broader projects.

Competenze

• 5+ years of professional experience in an IT support role.
• Bachelor's degree preferred.
• Financial services experience strongly preferred; candidates without it must bring exceptional technical skills.
• Strong knowledge of Windows and Microsoft 365.
• Working knowledge of hybrid Active Directory (on-premises AD and Entra ID).
• Experience with Intune device management and Windows Autopilot.
• Experience with software deployment tools and patch management.
• Experience supporting AI platforms such as Claude and Microsoft Copilot from an end-user perspective.
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi‑Fi) and network security.
• Strong troubleshooter; quick learner and works independently.
• Working knowledge of PowerShell and a passion for automation.
• Root-cause mindset; attention to detail; professional, client-focused demeanor.

Mansioni

• White-glove support for Houston (in-person) and Calgary users.
• Level 1 and Level 2 support to users worldwide.
• Track, prioritize, document, and resolve incidents and service requests through the ticketing system.
• Build, deploy, and maintain laptops, desktops, and Intune-managed mobile devices.
• Support Microsoft 365 and Windows 365.
• Own complex hardware, software, and connectivity issues; escalate when appropriate.
• Coordinate moves, adds, and changes for users and equipment.
• Manage, maintain, and audit hardware and software inventory.
• Support conference rooms, video conferencing, and VoIP systems.
• Provide technical guidance and training to end users.
• Develop and document processes, procedures, and knowledge base articles.
• On-call rotation required, including occasional after-hours and weekend support.

Conoscenze

IT support experience

Windows

Microsoft 365

Active Directory

Entra ID

Intune

Autopilot

PowerShell

Automation

Root Cause Analysis

Attention to detail

Communication

TCP/IP

DNS

DHCP

Wi‑Fi

Claude

Copilot

Software Deployment

Patch Management

ITIL

AI workflows

Formazione

Bachelor's degree

Strumenti

Intune

Windows Autopilot

Microsoft 365

Entra ID

Descrizione del lavoro

Perella Weinberg is seeking an Analyst to join our Support team in Houston. This role will be part of a global team, primarily focusing on our Houston and Calgary populations, supporting the Energy Investment Banking team and Corporate functions, playing a critical role as the first point of contact for bankers working on live transactions, where responsiveness, attention to detail, and sound judgment are highly valued alongside strong technical skills.

You will work closely with the global Support, Infrastructure, Network & Security, and Platform Engineering teams to keep our end-user environment secure and running smoothly. This is a fast-paced, high-visibility role, with the opportunity to take on broader projects and responsibilities as you grow and develop on the platform.

Key Responsibilities

• White-glove support for Houston (in-person) and Calgary users
• Level 1 and Level 2 support to users worldwide
• Track, prioritize, document, and resolve incidents and service requests through the ticketing system
• Build, deploy, and maintain laptops, desktops, and Intune-managed mobile devices
• Support Microsoft 365 and Windows 365
• Own complex hardware, software, and connectivity issues / troubleshooting through resolution; escalating when appropriate
• Coordinate moves, adds, and changes for users and equipment
• Manage, maintain, and audit hardware and software inventory
• Support conference rooms, video conferencing, and VoIP systems
• Provide technical guidance and training to end users
• Develop and document processes, procedures, and knowledge base articles
• On-call rotation required, including occasional after-hours and weekend support

Qualifications

• Ideal candidate should have 5+ years of professional experience in an IT support role
• Bachelor's degree preferred
• Financial services experience strongly preferred; candidates without it must bring exceptional technical skills, a strong work ethic, and a willingness to go above and beyond
• Strong knowledge of Windows and the Microsoft 365
• Working knowledge of hybrid Active Directory (on-premises Active Directory and Entra ID)
• Experience with Intune device management and Windows Autopilot
• Experience with software deployment tools and patch management
• Experience supporting AI platforms such as Claude and Microsoft Copilot from an end-user perspective
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi) and network security
• Strong troubleshooter; quick learner and works independently
• Working knowledge of PowerShell and a passion for automation
• A root-cause mindset, solving the underlying problem rather than repeatedly fixing the symptoms
• Exceptional attention to detail
• Excellent communicator; high sense of urgency, and a professional, client-focused demeanor

Nice to Have

• Experience at an energy-focused investment bank or financial services firm
• Experience using AI tools to build workflows and automate processes
• Familiarity with the ITIL framework and incident management