Global IT Support Specialist — Cross-Platform & IAM

Northwood Space; Los Angeles (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Northwood Space is seeking an IT Support Specialist to be the primary point of contact for our internal technology needs. You will keep Windows, macOS, Android, and iOS environments running smoothly and securely, handling day-to-day troubleshooting and onboarding of new hires.

Responsibilities include resolving hardware, software, and network incidents, maintaining an asset inventory, and enforcing security policies (encryption, MFA, access control) under IT leadership.

Qualifications

• 3+ years of professional experience in an IT support or help desk environment.
• Proficiency in managing and troubleshooting a cross-platform environment including Windows 11, macOS, Android, and iOS.
• Hands-on experience with Mobile Device Management (MDM) tools like JAMF, Intune, or FleetDM
• Strong interpersonal skills with a "user-first" mentality; ability to remain calm and professional while troubleshooting high-pressure issues for colleagues.
• Experience managing users and security groups within Okta (or similar identity providers).
• Ability to lift, carry, and move IT equipment (such as servers, UPS units, and monitors) weighing up to 35 pounds.

Responsibilities

• Work on service requests from internal stakeholders; diagnose and resolve hardware, software, and network incidents across a diverse fleet of devices.
• Track and maintain a comprehensive IT asset inventory, managing the full lifecycle of hardware from procurement and provisioning to decommissioning.
• Manage the technical setup for new hires, ensuring all accounts and hardware are ready on day one, and securely offboard departing employees.
• Implement and support system standards and security policies (e.g., encryption, MFA, and access control) under the direction of IT leadership.

Skills

Windows 11

macOS

Android

iOS

Okta

Cross-platform support

User-first support approach

Tools

JAMF

Intune

FleetDM

Job description

Northwood Space is seeking an IT Support Specialist to be the primary point of contact for our internal technology needs. You will keep Windows, macOS, Android, and iOS environments running smoothly and securely, handling day-to-day troubleshooting and onboarding of new hires.

Responsibilities include resolving hardware, software, and network incidents, maintaining an asset inventory, and enforcing security policies (encryption, MFA, access control) under IT leadership.