IT Security & Support Specialist

Worth AI, Inc.

Winter Park (FL)

In loco

USD 42.000 - 62.000

Tempo pieno

7 giorni fa

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Vantaggi offerti da questo lavoro

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary &

Paid Time Off (Vacation, Sick &

Family Leave (Maternity, Paternity)

Voluntary Short Term & Long Term

Training & Development

Free Food & Snacks

Wellness Resources

Descrizione del lavoro

Worth AI, Inc. is seeking an IT Support Specialist to diagnose and resolve problems across operating systems, applications, peripherals, and hardware. You will own tickets, support macOS deployments, and contribute to security and automation initiatives.

The role requires hands-on experience with macOS, MDM tools, and cross-platform endpoints, with strong communication and documentation habits. On-site Orlando/Winter Park presence is expected.

Competenze

2+ years of related experience and/or training, or equivalent combination of education and experience.
Strong working familiarity with macOS.
Experience with Jamf Pro or another MDM.
Experience managing user accounts and application access; solid understanding of networking concepts (DNS, IP).
Strong verbal and written communication skills.
Able to work independently and take initiative.

Mansioni

Own IT tickets from creation through resolution, including identifying opportunities to improve processes and reduce repeat issues.
Handle incidents and requests according to service level agreements (SLAs).
Configure endpoints across multiple operating systems, including macOS, Windows, and Linux.
Own Mobile Device Management (MDM) processes, including rollouts, updates, application configuration, and hardening.
Manage user access to internal systems, including onboarding and offboarding workflows and SSO troubleshooting.
Provide hardware and peripheral support and maintenance, including office audio, visual, and conference room devices.
Assist in companywide technology projects and implementations as needed, including design, deployment, and configuration of applications, hardware, and tools.
Assist with assigned security tasks such as OS and application patching, deploying security tooling and configurations, and audit assistance.
Create and maintain configuration, system, and operations documentation.
Maintain and help build automation scripts for MacBook deployments.
Other duties as assigned.

Conoscenze

macOS

Networking

Communication

Troubleshooting

Initiative

Strumenti

Jamf Pro

MDM

Google Workspace

Okta

Slack

Zoom

Zapier

Descrizione del lavoro

The IT Support Specialist will require an aptitude for diagnosing and resolving problems in the areas of operating systems, applications, connected peripherals, and computer hardware. This role is responsible for the inventory, maintenance, support, and rollout of technical assets. The IT Support Specialist will own support requests reported by team members, as well as issues identified through our tools, and will resolve or escalate them as needed. The ideal candidate will have experience with a wide range of technologies, operating systems, and networking concepts, with a focus on macOS, and a desire to continuously improve upon that knowledge.

Key Responsibilities & Objectives

Own IT tickets from creation through resolution, including identifying opportunities to improve processes and reduce repeat issues.
Handle incidents and requests according to service level agreements (SLAs).
Configure endpoints across multiple operating systems, including macOS, Windows, and Linux.
Own Mobile Device Management (MDM) processes, including rollouts, updates, application configuration, and hardening.
Manage user access to internal systems, including onboarding and offboarding workflows and SSO troubleshooting.
Provide hardware and peripheral support and maintenance, including office audio, visual, and conference room devices.
Assist in companywide technology projects and implementations as needed, including design, deployment, and configuration of applications, hardware, and tools.
Assist with assigned security tasks such as OS and application patching, deploying security tooling and configurations, and audit assistance.
Create and maintain configuration, system, and operations documentation.
Maintain and help build automation scripts for MacBook deployments.
Other duties as assigned.

2+ years of related experience and/or training, or equivalent combination of education and experience
Strong working familiarity with macOS
Experience with Jamf Pro or another MDM
Experience managing user accounts and application accessSolid understanding of networking concepts and troubleshooting, including DNS, IP, and network hardware
Strong verbal and written communication skills
Strong troubleshooting skills, attention to detail, and solid documentation habits
Able to work independently and take initiative

Preferred Qualifications

Experience across Apple products (MacBook, Mac mini, iPhone, iPad, Apple TV) and Apple Business Manager
Experience installing, troubleshooting, and maintaining office equipment, including printers, monitors, TVs, VoIP/desk phones, and conference room hardware and software
Familiarity developing scripts (bash/zsh) to automate administrative tasks
Experience with any of the following is a plus: Google Workspace, Okta, Slack, Zoom, Linear, HubSpot, Dialpad, and/or Zapier

Additional Requirements

Ability to work in-office in Orlando, FL
Ability to lift and move computer and other electronic equipment weighing up to 60 lbs

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Role is located out of our Winter Park, FL Office