Global IT Support I - Frontline Tech, In-Office

Deel; Wheat Ridge (CO); Presencial; USD 47.000 - 53.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health and dental insurance

401K with employer match

Paid time off

Descripción de la vacante

GLI is seeking a full-time Global IT Support I in Wheat Ridge, CO. You will be the front line for IT end-user support across desktop, connectivity, and software applications, handling tickets, calls and emails with timely resolution.

You’ll install, patch, and maintain end-user devices, manage accounts, and author training materials. On-site role with potential travel and collaboration across international offices.

Formación

• High school diploma or GED is required.
• 1+ year of experience in a similar role is required.
• Proficiency in Microsoft Office (Word, Excel, Outlook) is required.
• Ability to adjust communication style to audience and manage multiple priorities.

Responsabilidades

• Serve as front line of IT, troubleshooting issues and supporting end users.
• Resolve hardware/software issues, install/patch software, manage user accounts.
• Maintain records/logs of support requests and provide documentation.
• Provide hands-on training and create user documentation as needed.
• Escalate issues when necessary and collaborate with other offices on global projects.

Conocimientos

Customer service

Communication

Attention to detail

Multitasking

English fluency

Networking

Remote access

Help desk

Educación

High school diploma or GED

Herramientas

Microsoft Office

Remote access technologies

Networking

Descripción del empleo

GLI is seeking a full-time Global IT Support I in Wheat Ridge, CO. You will be the front line for IT end-user support across desktop, connectivity, and software applications, handling tickets, calls and emails with timely resolution.

You’ll install, patch, and maintain end-user devices, manage accounts, and author training materials. On-site role with potential travel and collaboration across international offices.