Global IT Service Delivery Lead (Remote)

EOS; United States; Remote; USD 120.000 - 190.000; Vollzeit

Zusammenfassung

EOS is seeking a Global Service Delivery Manager to lead and optimize worldwide network operations. You will plan, drive, and evaluate client programs, coordinating globally to ensure services meet and exceed contractual expectations.

You will oversee cross-functional teams, manage performance, and drive data-driven improvements while coordinating with HR on onboarding and team development.

Qualifikationen

• Experience leading technical teams across multiple regions.
• Strong understanding of enterprise networks and routing.
• Excellent client-facing communication and relationship management.
• Ability to drive service reviews (QBRs/SLA) and improve processes.
• Proven capability to forecast trends and make strategic decisions.

Aufgaben

• Collaborate with clients to expand accounts and exceed scope.
• Lead periodic service reviews with stakeholders.
• Analyze trends and forecast for strategic decisions.
• Maintain global operations in line with required standards.
• Oversee staff performance and align with business objectives.
• Ensure projects are delivered efficiently and with measurable outcomes.
• Prepare global process documents and optimize workflows.
• Train staff and ensure high-quality network service delivery.
• Interact with EOS HR on personnel matters and onboarding.

Kenntnisse

Global team leadership

Network operations

Executive communication

Service reviews

Data-driven decision making

Jobbeschreibung

EOS is seeking a Global Service Delivery Manager to lead and optimize worldwide network operations. You will plan, drive, and evaluate client programs, coordinating globally to ensure services meet and exceed contractual expectations.

You will oversee cross-functional teams, manage performance, and drive data-driven improvements while coordinating with HR on onboarding and team development.