Global IT Operations Manager: Lead Infrastructure & Teams

Amazon Inc.; Tulsa (OK); On-site; USD 117,000 - 160,000; Full time

Benefits offered by this job

Health insurance

RSUs

401(k) matching

Job summary

Amazon Inc. in Tulsa, Oklahoma, seeks an IT Operations Manager to lead a nationwide OpsTech IT team supporting Amazon’s Operations. The role covers infrastructure, hardware, and software across facilities, ensuring reliable 24x7 IT support for fulfillment, sortation, and logistics.

You will recruit and develop talent, enforce safety/OSHA standards, and collaborate with partners to deliver innovative IT solutions that drive speed and accuracy in our customer fulfillment network.

Qualifications

• 5+ years of developing a team of technical professionals across multiple locations.
• 2+ years of leading technology teams as an information technology operations manager.
• Bachelor's degree, or 4+ years of professional or military experience.
• Knowledge of Linux or Unix systems administration.

Responsibilities

• Hire, train, and develop a team of IT professionals.
• Support safety programs and OSHA compliance to ensure a safe work environment for all associates.
• Interact with management and staff to provide technical assistance for continuous improvement of IT solutions.
• Establish and maintain a positive, productive relationship with operational partners and staff.
• Lead infrastructure builds in new facilities.
• Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations.
• Measure, monitor, and maintain team’s ability to meet or exceed contact and resolution Service Level Agreements (SLA).
• Develop and maintain policies, procedures, and processes.
• Oversee management of equipment and parts inventory.
• Create, manage, and support recognition and communication programs.
• Travel up to 30%.

Skills

Team leadership

IT operations

Linux systems

Education

Bachelor's degree or 4+ years professional or military experience

Job description

Amazon Inc. in Tulsa, Oklahoma, seeks an IT Operations Manager to lead a nationwide OpsTech IT team supporting Amazon’s Operations. The role covers infrastructure, hardware, and software across facilities, ensuring reliable 24x7 IT support for fulfillment, sortation, and logistics.

You will recruit and develop talent, enforce safety/OSHA standards, and collaborate with partners to deliver innovative IT solutions that drive speed and accuracy in our customer fulfillment network.