Global IT Operations Lead (Remote-First)

Remote; San Francisco (CA); Remote; USD 120,000 - 180,000; Full time

Job summary

Netomi, the leading agentic AI platform, seeks an IT Operations Manager to own day-to-day IT, security, and infrastructure for a global remote-first team. You will manage end-user support, device provisioning, and on-call response, while partnering with Compliance, Engineering, DevOps, HR, and Operations to scale tooling and adherence to security standards.

Ideal candidates have 5+ years in IT Operations or IT support within SaaS or remote environments, hands-on experience with Google Workspace,

Qualifications

• 5-8+ years in IT Operations, IT Support, or Systems Administration
• Experience in high-growth SaaS or remote-first setups
• Hands-on admin experience with Google Workspace, Azure AD, MS 365
• Endpoint management tools (Jamf, Kandji, Intune)
• Ticketing systems (Jira, Zendesk, ServiceNow)
• Strong IT security practices and access management
• ISO 27001, SOC 2 Type II, HIPAA, GDPR, PCI DSS familiarity
• Experience supporting audits (SOC 2, etc.)
• Exposure to healthcare, financial services, or government sectors

Responsibilities

• Own day-to-day IT operations, end-user support, device management, and troubleshooting
• Maintain system reliability, uptime, and performance of internal tools
• Support onboarding/offboarding, provisioning/deprovisioning of systems and access
• Participate in on-call and after-hours support for critical incidents
• Collaborate with Compliance, Engineering, DevOps, HR/People, and Operations
• Build scalable IT processes and automate repetitive tasks
• Manage IT vendors, licenses, and subscriptions
• Support audits with documentation and controls

Skills

IT Operations

SaaS environment

Remote-first

Audit support

Tools

Google Workspace

Azure AD

MS 365

Jamf

Kandji

Intune

Jira

Zendesk

ServiceNow

Job description

Netomi, the leading agentic AI platform, seeks an IT Operations Manager to own day-to-day IT, security, and infrastructure for a global remote-first team. You will manage end-user support, device provisioning, and on-call response, while partnering with Compliance, Engineering, DevOps, HR, and Operations to scale tooling and adherence to security standards.

Ideal candidates have 5+ years in IT Operations or IT support within SaaS or remote environments, hands-on experience with Google Workspace,