IT Operations Manager

Remote; San Francisco (CA); Remote; USD 120,000 - 180,000; Full time

Job summary

Netomi, the leading agentic AI platform, seeks an IT Operations Manager to own day-to-day IT, security, and infrastructure for a global remote-first team. You will manage end-user support, device provisioning, and on-call response, while partnering with Compliance, Engineering, DevOps, HR, and Operations to scale tooling and adherence to security standards.

Ideal candidates have 5+ years in IT Operations or IT support within SaaS or remote environments, hands-on experience with Google Workspace,

Qualifications

• 5-8+ years in IT Operations, IT Support, or Systems Administration
• Experience in high-growth SaaS or remote-first setups
• Hands-on admin experience with Google Workspace, Azure AD, MS 365
• Endpoint management tools (Jamf, Kandji, Intune)
• Ticketing systems (Jira, Zendesk, ServiceNow)
• Strong IT security practices and access management
• ISO 27001, SOC 2 Type II, HIPAA, GDPR, PCI DSS familiarity
• Experience supporting audits (SOC 2, etc.)
• Exposure to healthcare, financial services, or government sectors

Responsibilities

• Own day-to-day IT operations, end-user support, device management, and troubleshooting
• Maintain system reliability, uptime, and performance of internal tools
• Support onboarding/offboarding, provisioning/deprovisioning of systems and access
• Participate in on-call and after-hours support for critical incidents
• Collaborate with Compliance, Engineering, DevOps, HR/People, and Operations
• Build scalable IT processes and automate repetitive tasks
• Manage IT vendors, licenses, and subscriptions
• Support audits with documentation and controls

Skills

IT Operations

SaaS environment

Remote-first

Audit support

Tools

Google Workspace

Azure AD

MS 365

Jamf

Kandji

Intune

Jira

Zendesk

ServiceNow

Job description

Defining the future of work & living globally

Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

We are seeking a hands-on, execution-focused IT Operations Manager to build and scale our internal IT function across a growing, global, and remote-first organization. This role will own day-to-day IT operations, systems, and support infrastructure, ensuring employees have secure, reliable, and efficient access to the tools and environments they need to do their best work. You will partner closely with Compliance, Engineering, DevOps, HR/People, and Operations to support company growth, company tooling, onboarding/offboarding, and expanding compliance needs.

Responsibilities

Own day-to-day IT operations, including end-user support, device management, and troubleshooting across a distributed workforce

Ensure timely resolution of IT issues with strong SLAs and high employee satisfaction

Manage onboarding and offboarding processes, including provisioning and deprovisioning of systems and access

Participate in on-call and after-hours support as needed to respond to critical incidents and urgent business needs.

Systems, Security & Infrastructure Management

Administer and optimize core business systems (e.g., Google Workspace, Microsoft Entra, MS Office, Slack, Zoom, endpoint management tools)

Maintain system reliability, performance, and uptime across all internal tools

Closely partner with Compliance team to enforce IT security policies and best practices

Support audits (e.g., SOC 2) by maintaining documentation, controls, and system integrity

Ensure secure device management, data protection, and access controls

Ensure systems and processes meet the security and compliance requirements of customers in highly regulated industries such as healthcare, financial services, insurance, and government

Process & Automation

Build and scale IT processes and workflows for a growing organization

Identify opportunities to automate repetitive tasks and improve efficiency

Standardize onboarding, asset management, and support processes

Manage IT vendors, licenses, and subscriptions

Track and maintain IT asset inventory across devices and systems

Optimize costs while maintaining high-quality tooling and support

Cross-Functional Collaboration

Partner with HR/People Ops on onboarding/offboarding to ensure a smooth employee experience and adherence to compliance best practices

Collaborate with Compliance, Engineering, and DevOps teams on tooling, access, and infrastructure needs

Support global teams across time zones and regions

Qualifications

5-8+ years of experience in IT Operations, IT Support, or Systems Administration

Experience managing IT in a high-growth, SaaS, or remote-first environment

Hands-on administrative experience with:

• Google Workspace, Azure AD, MS 365
• Endpoint management tools (e.g., Jamf, Kandji, Intune)
• Ticketing systems (e.g., Jira, Zendesk, ServiceNow)

Strong understanding of IT security best practices and access management

Strong hands-on knowledge of ISO 27001, SOC 2 Type II, HIPAA, GDPR, PCI DSS, and other globally recognized security and privacy frameworks.

Demonstrated experience maintaining IT controls and supporting internal and external audits.

Experience working in highly regulated industries such as healthcare, financial services, insurance, or government.

Who You Are

A hands-on operator who enjoys solving problems and supporting teams / team members

Organized and detail-oriented with strong execution skills

Comfortable working in a dynamic, evolving, and global environment

Collaborative and service-oriented with strong communication skills

Relentlessly proactive—you identify issues before they become problems