Global IT Operations Engineer (Onsite in Tel Aviv)

Wonderful; United States; On-site; USD 58,000 - 77,000; Full time

Job summary

Wonderful is seeking an IT Operations professional to join our Global IT Team in Tel Aviv. You will support employees across 50+ countries, ensuring a seamless, secure IT experience and maintaining our core platforms.

You will administer Okta, Google Workspace, Slack, Zoom, manage identity and access, troubleshoot endpoints and SaaS issues, and contribute to our Knowledge Base and automation initiatives using in‑house AI tools.

Qualifications

• 3+ years of experience in IT Support, IT Operations, or Systems Administration.
• Hands-on experience administering Okta, including SSO, MFA, user lifecycle, and identity processes.
• Experience administering Google Workspace.
• Experience supporting modern SaaS platforms such as Slack, Zoom, and similar business apps.
• Strong troubleshooting skills across macOS, Windows, hardware, networking, and endpoint tech.
• Experience using AI tools.
• Experience creating technical documentation and maintaining Knowledge Base content.
• Excellent customer service, communication, and problem-solving skills.
• Fluent in English, both written and spoken.
• Ability to work on-site from Tel Aviv office five days a week.
• Flexibility to work across multiple time zones and non-traditional hours.

Responsibilities

• Provide world-class IT support to employees across multiple countries and time zones.
• Deliver hands-on support from Tel Aviv office for hardware, software, OS, networking, and workplace tech.
• Administer and support core IT platforms, including Okta, Google Workspace, Slack, Zoom, and other apps.
• Manage user onboarding, offboarding, account provisioning, identity lifecycle, SSO, MFA, and access management.
• Troubleshoot endpoint, application, and SaaS issues and coordinate with vendors when needed.
• Create, maintain, and improve our IT Knowledge Base and self-service resources.
• Participate in IT projects, technology rollouts, and process optimization.
• Maintain accurate technical documentation and operational standards.

Skills

IT Support

IT Operations

SaaS support

Okta admin

Google Workspace

Slack/Zoom

Windows/macOS

Tools

Okta

Google Workspace

Slack

Zoom

Job description

Wonderful is seeking an IT Operations professional to join our Global IT Team in Tel Aviv. You will support employees across 50+ countries, ensuring a seamless, secure IT experience and maintaining our core platforms.

You will administer Okta, Google Workspace, Slack, Zoom, manage identity and access, troubleshoot endpoints and SaaS issues, and contribute to our Knowledge Base and automation initiatives using in‑house AI tools.