IT Operations

Wonderful; United States; On-site; USD 58,000 - 77,000; Full time

Job summary

Wonderful is seeking an IT Operations professional to join our Global IT Team in Tel Aviv. You will support employees across 50+ countries, ensuring a seamless, secure IT experience and maintaining our core platforms.

You will administer Okta, Google Workspace, Slack, Zoom, manage identity and access, troubleshoot endpoints and SaaS issues, and contribute to our Knowledge Base and automation initiatives using in‑house AI tools.

Qualifications

• 3+ years of experience in IT Support, IT Operations, or Systems Administration.
• Hands-on experience administering Okta, including SSO, MFA, user lifecycle, and identity processes.
• Experience administering Google Workspace.
• Experience supporting modern SaaS platforms such as Slack, Zoom, and similar business apps.
• Strong troubleshooting skills across macOS, Windows, hardware, networking, and endpoint tech.
• Experience using AI tools.
• Experience creating technical documentation and maintaining Knowledge Base content.
• Excellent customer service, communication, and problem-solving skills.
• Fluent in English, both written and spoken.
• Ability to work on-site from Tel Aviv office five days a week.
• Flexibility to work across multiple time zones and non-traditional hours.

Responsibilities

• Provide world-class IT support to employees across multiple countries and time zones.
• Deliver hands-on support from Tel Aviv office for hardware, software, OS, networking, and workplace tech.
• Administer and support core IT platforms, including Okta, Google Workspace, Slack, Zoom, and other apps.
• Manage user onboarding, offboarding, account provisioning, identity lifecycle, SSO, MFA, and access management.
• Troubleshoot endpoint, application, and SaaS issues and coordinate with vendors when needed.
• Create, maintain, and improve our IT Knowledge Base and self-service resources.
• Participate in IT projects, technology rollouts, and process optimization.
• Maintain accurate technical documentation and operational standards.

Skills

IT Support

IT Operations

SaaS support

Okta admin

Google Workspace

Slack/Zoom

Windows/macOS

Tools

Okta

Google Workspace

Slack

Zoom

Job description

We're looking for an IT Operations to join our Global IT Team in Tel Aviv.

In this role, you'll support employees across 50+ countries, delivering a seamless, secure, and exceptional IT experience. You'll be responsible for supporting our core IT platforms, managing identity and access, troubleshooting endpoint and SaaS issues, and continuously improving our IT services.

Beyond day‑to‑day support, you'll help build and maintain our internal Knowledge Base, identify opportunities to automate workflows, and leverage our in‑house AI platform and modern AI tools to create solutions that enhance the employee experience and improve IT operations.

If you're passionate about technology, enjoy solving complex problems, and thrive in a fast‑paced global environment, we'd love to hear from you.

What You'll Do

• Provide world‑class IT support to employees across multiple countries and time zones.

• Deliver hands‑on support from our Tel Aviv office for hardware, software, operating systems, networking, and workplace technology.

• Administer and support core IT platforms, including Okta, Google Workspace, Slack, Zoom, and other business applications.

• Manage user onboarding, offboarding, account provisioning, identity lifecycle, SSO, MFA, and access management.

• Troubleshoot endpoint, application, and SaaS‑related issues while working with vendors when needed.

• Create, maintain, and continuously improve our IT Knowledge Base, documentation, and self‑service resources.

• Participate in IT projects, technology rollouts, office improvements, and continuous process optimization.

• Maintain accurate technical documentation and operational standards.

What We're Looking For

Must Have:

• 3+ years of experience in IT Support, IT Operations, or Systems Administration.

• Hands‑on experience administering Okta, including SSO, MFA, user lifecycle management, and identity processes.

• Experience administering Google Workspace.

• Experience supporting modern SaaS platforms such as Slack, Zoom, and similar business applications.

• Strong troubleshooting skills across macOS, Windows, hardware, networking, and endpoint technologies.

• Experience using AI tools.

• Experience creating technical documentation and maintaining Knowledge Base content.

• Excellent customer service, communication, and problem‑solving skills.

• A proactive, self‑motivated mindset with a passion for continuous learning and improving the employee experience.

• Fluent in English, both written and spoken.

• Ability to work on‑site from our Tel Aviv office five days a week.

• Flexibility to work across multiple time zones and work non‑traditional hours.

Nice To Have:

• Experience with scripting or automation (PowerShell, Python, JavaScript, or similar) is a strong advantage.

• Hand‑on experience in MDM management (Kanji, Intune).

• Experience with modern web applications, APIs, and SaaS platforms, with the ability to quickly learn new technologies.

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