Global IT Implementation Manager — SaaS Adoption Leader

Rippling; San Francisco (CA); On-site; USD 111,000 - 166,000; Full time

Benefits offered by this job

Benefits

Equity

Office-based work

Job summary

Rippling is seeking a Manager, IT Implementation to lead a global team of IT Product Specialists and drive successful implementations of Rippling’s IT products. You will guide client onboarding, coordinate with Sales, TA, and Support, and ensure adoption across Identity and Access Management, Device Management, Inventory Management, and Third‑Party IdP.

The ideal candidate has a proven track record in client-facing implementation teams within a fast-paced B2B SaaS environment and the technical

Qualifications

• 2+ years of direct team management in a customer-facing organization.
• 5+ years in customer onboarding or software implementation with external customers.
• Strong knowledge of corporate IT landscapes and deployment to end users.
• Experience guiding teams through MDM, identity provisioning and device management.

Responsibilities

• Direct a global team of IT Product Specialists, fostering accountability, continuous professional development, and execution excellence.
• Lead the front‑line execution of IT implementations from client kickoff through go‑live, ensuring your team hits key milestones and maximizes product adoption.
• Identify and mitigate risks associated with implementation projects, act as an escalation point for complex client implementations and technical issues.
• Collaborate cross‑functionally with Rippling Sales, Technical Account Management, and Support teams to create a seamless customer journey.
• Collaborate with Product & Engineering to continuously improve product functionality based on customer feedback in Implementation.
• Monitor key performance metrics and continuous improvement on KPIs while helping to optimize playbooks and frameworks for increased simplicity and efficiency

Skills

Team leadership

Customer onboarding

IT implementation

Project management

Tools

MDM

SSO/SAML/OIDC

Google Workspace

Azure AD

Okta

Job description

Rippling is seeking a Manager, IT Implementation to lead a global team of IT Product Specialists and drive successful implementations of Rippling’s IT products. You will guide client onboarding, coordinate with Sales, TA, and Support, and ensure adoption across Identity and Access Management, Device Management, Inventory Management, and Third‑Party IdP.

The ideal candidate has a proven track record in client-facing implementation teams within a fast-paced B2B SaaS environment and the technical