Strategic IT Implementation Specialist

Rippling; Seattle (WA); On-site; USD 95,000 - 130,000; Full time

Job summary

Rippling is seeking an Implementation Specialist, IT to partner with our largest US and global customers. You will work with IT departments to understand requirements and guide adoption of Rippling’s IT solutions including Apps, Devices, Identity, and Inventory Management.

The IT implementation team is expanding, offering opportunities to work cross-functionally to improve product adoption and customer experience for IT.

Qualifications

• 4+ years of experience managing an IT setup at a company, helping customers implement IT products or selling IT solutions.
• Strong understanding of Fleet Management, UEM, RMM, MDM, device and identity provisioning, Zero Touch, and Endpoint Lifecycle Management. Familiarity with Google and Azure and Okta.
• Excellent project management and organizational skills with high attention to detail and time management.
• Ability to manage client relationships with strong communication and presentation skills.

Responsibilities

• Become an IT expert on Rippling’s IT offering within 30 days and serve as an IT subject matter expert for colleagues within 60 days.
• Be a trusted implementation partner to clients: understand their requirements, guide adoption of Rippling IT solutions, and train them.
• Work closely with Implementation and the Customer Experience organization to ensure the client is set up for success.
• Partner with Solutions Consulting, Implementation, and Product teams to evolve processes and the product.
• Develop and document IT implementation processes and best practices.

Skills

Fleet Management

UEM

RMM

MDM

Device provisioning

Identity provisioning

Zero Touch

Endpoint Lifecycle Management

Azure

Okta

Job description

Rippling is seeking an Implementation Specialist, IT to partner with our largest US and global customers. You will work with IT departments to understand requirements and guide adoption of Rippling’s IT solutions including Apps, Devices, Identity, and Inventory Management.

The IT implementation team is expanding, offering opportunities to work cross-functionally to improve product adoption and customer experience for IT.