Global IT Implementation Manager – SaaS Adoption Lead

Rippling

14 days+

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2+ years of professional experience directly managing teams within a customer-facing organization.
5+ years of overall experience in customer onboarding or software implementation, with a clear understanding of managing external customer relationships and project timelines.
Strong foundational knowledge of corporate IT landscapes and experience coaching a team working with MDM, identity provisioning, and endpoint lifecycle management.
Track record of developing, tracking, and optimizing operational metrics, team capacity, and project timelines.
Self-starter with a bias towards action, energized by ambiguity and a fast-paced environment.

Direct a global team of IT Product Specialists, fostering accountability and execution excellence.
Lead the front-line execution of IT implementations from client kickoff through go-live, ensuring milestones and adoption.
Identify and mitigate risks; act as escalation point for complex implementations and issues.
Collaborate with Sales, Technical Account Management, and Support to create a seamless customer journey.
Collaborate with Product & Engineering to improve product functionality based on customer feedback.
Monitor KPIs and continuously improve playbooks and frameworks for efficiency.