Strategic SaaS Implementation Lead

Rippling; Austin (TX); Hybrid; USD 110,000 - 160,000; Full time

Job summary

Rippling is seeking an Implementation Manager to guide customers through deploying Rippling’s HR, payroll, benefits and IT products. You will consult with clients to understand objectives and drive adoption with deep product knowledge and a customer-first mindset.

You will coordinate with Sales, CX, Product and Engineering to ensure on-time delivery, scalable processes, and ongoing customer success while helping shape product direction through client feedback.

Qualifications

• 1+ years of hands-on implementation or customer experience in a fast-growing SaaS company.
• Proven project management experience delivering multiple projects simultaneously.
• Strong communication, presentation and relationship-building skills.
• Ability to collaborate with Sales, CX, Product and Engineering teams.

Responsibilities

• Partner with clients to develop custom plans and implement Rippling products across HR, Payroll, Benefits, IT and related offerings.
• Manage implementation end-to-end, aligning timelines and goals with client needs.
• Drive product adoption by providing guidance and best practices.
• Collaborate with Sales, Account Management, Technical Account Management and Support for smooth handoffs.
• Work with Product and Engineering to relay customer insights and advocate for improvements.
• Help develop internal processes and best practices to increase efficiency and success.

Skills

Project management

Customer experience

SaaS

Cross-functional collaboration

Communication

Job description

Rippling is seeking an Implementation Manager to guide customers through deploying Rippling’s HR, payroll, benefits and IT products. You will consult with clients to understand objectives and drive adoption with deep product knowledge and a customer-first mindset.

You will coordinate with Sales, CX, Product and Engineering to ensure on-time delivery, scalable processes, and ongoing customer success while helping shape product direction through client feedback.