Global IT Change Manager | ITIL & ServiceNow Expert

Albano Systems, Inc.; Glen Allen (VA); On-site; USD 110,000 - 140,000; Full time

Job summary

Albano Systems, Inc. is seeking an experienced ITSM Change Manager to oversee the Change Management process within a global IT organization.

You will ensure changes are planned, evaluated, and executed in a controlled, auditable manner, in alignment with ITIL standards and regulatory requirements. You will lead CAB meetings, collaborate with IT teams and business units, drive process improvements, document outcomes, and maintain the forward schedule of changes and release calendar.

Qualifications

• Minimum 5 years of experience in IT Change Management or ITSM/Service Management.
• ITIL v3 or ITIL 4 Foundation certification required; advanced ITIL certifications a plus.
• Experience with IT Change Management modules in ServiceNow and standard processes.
• Experience in project-based environments (Scrum, Kanban) with ability to document stories and perform UAT.

Responsibilities

• Oversee end-to-end IT Change Management process; develop, document, and enforce policies for ITIL compliance and audit requirements.
• Review impact, risk, and benefits of proposed changes; align with business objectives.
• Coordinate planning, testing, implementation, and validation of changes with IT teams and business units.
• Proactively engage and build relationships with global technical teams; lead CAB meetings and ensure proper evaluation and approval.
• Maintain comprehensive documentation of change requests, approvals, and implementation plans; manage post-implementation reviews.
• Identify opportunities for process improvements and create backlog stories; ensure timely UAT testing and stakeholder communication.
• Own the forward schedule of change and the release calendar; drive automation for efficiency.

Skills

IT Change Mgmt

ITIL

Stakeholder Mgmt

ServiceNow

UAT & Testing

Education

IT/CS degree

ITIL Certification

Tools

CAB Workbench

Remedy

Job description

Albano Systems, Inc. is seeking an experienced ITSM Change Manager to oversee the Change Management process within a global IT organization.

You will ensure changes are planned, evaluated, and executed in a controlled, auditable manner, in alignment with ITIL standards and regulatory requirements. You will lead CAB meetings, collaborate with IT teams and business units, drive process improvements, document outcomes, and maintain the forward schedule of changes and release calendar.