Data Center Operations Lead - 24x7 Reliability

Next Frontier Capital; Wilmington (DE); On-site; USD 120,000 - 180,000; Full time

Job summary

JPMorganChase in Corporate - Data Center Services is seeking a Technology Support Lead to guide a team of engineers responsible for the firm’s production data centers, ensuring stability, availability, and performance.

You will oversee day-to-day operations, engage with customers and senior stakeholders, and drive incident, problem, and change management to restoration. This role demands leadership in a 24x7 environment and the balance of operational and strategic initiatives.

Qualifications

• 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
• Proven experience leading technology support operations in a mission-critical, 24x7 data center environment.
• Demonstrated people management experience, including full-time employees and contract staff.
• Strong incident management and escalation leadership experience in high-availability environments.
• Ability to engage directly with customers and senior stakeholders.
• Ability to balance day to day operational management with participation in strategic and project based initiatives.

Responsibilities

• Manages and oversees teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
• Executes policies and procedures that ensure operational stability and availability
• Monitors production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
• Escalates and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
• Leads incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Skills

IT operations

Team leadership

Incident management

Stakeholder communication

Operational excellence

24x7 support

Job description

JPMorganChase in Corporate - Data Center Services is seeking a Technology Support Lead to guide a team of engineers responsible for the firm’s production data centers, ensuring stability, availability, and performance.

You will oversee day-to-day operations, engage with customers and senior stakeholders, and drive incident, problem, and change management to restoration. This role demands leadership in a 24x7 environment and the balance of operational and strategic initiatives.