Technology Support Lead

JPMorgan Chase; Totowa (NJ); On-site; USD 120,000 - 160,000; Full time

Job summary

JPMorgan Chase is seeking a Technology Support Lead to guide IT Asset Management and Logistics, ensuring data quality and driving automation across global operations. You will lead a team, oversee asset lifecycle, and collaborate with stakeholders to improve processes and controls.

This role focuses on operational stability, incident prevention, and continuous improvement within a large-scale environment, offering opportunities to influence enterprise technology practices.

Qualifications

• 5+ years of experience troubleshooting, resolving, and maintaining IT services.
• Strong leadership and people management skills.
• Expert knowledge of Asset Management and Ticketing Systems.
• Strong knowledge of risk, compliance standards, and operational controls.
• Ability to identify and mitigate risks associated with asset management activities.
• Ability to lead and oversee project initiatives from design through handover.
• Experience managing third-party vendors and third-party delivered services.
• Self-motivated, organized, detail-oriented, with strong communication skills.

Responsibilities

• Supports the IT Asset Management & Logistics team through daily leadership, coaching, and operational oversight.
• Serves as the primary liaison for data quality, coordinating efforts across departments to identify, investigate, and resolve data discrepancies while promoting adherence to established standards and processes.
• Monitors global operational performance through daily reporting, ensuring timely data quality resolution and/or escalation.
• Leads data quality automation efforts to increase efficiency and improve data integrity across operational processes.
• Provide operational expertise, guidance, and training to global stakeholders and peers to drive consistency and standardization.
• Oversees the receipt, storage, and disposition of technology assets, ensuring compliance throughout the asset lifecycle.
• Ensures accurate and timely updates to IT Asset Management systems, inventory repositories, workflow tools, and operational databases.
• Maintains compliance with all audit and operational requirements through documented controls and procedures.
• Partners with stakeholders to identify risks, assess operational effectiveness, and implement corrective actions to improve data quality.
• Reviews operational reporting, inventory accuracy, asset lifecycle metrics, and process compliance to support decision-making and continuous improvement.

Skills

Leadership

Asset Management

Ticketing Systems

Risk & Compliance

Project Delivery

Vendor Management

Data Quality

Incident Management

Communication

Tools

ITSM Tools

Job description

Make an impact at scale with JPMorgan Chase. As a Technology Support Lead, you'll lead critical IT Asset Management and Logistics operations, oversee data quality initiatives, drive automation, and influence global technology processes. This is an excellent opportunity for a technology operations professional looking to combine people leadership, strategic problem solving, and enterprise-wide operational transformation.

As a Technology Support Lead at JPMorganChase in Corporate - IT Asset Management team, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. In this role you will use your critical thinking skills while overseeing day-to-day maintenance of the firm's systems. In this role this expertise will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure seamless user experience.

Job responsibilities

• Supports the IT Asset Management & Logistics team through daily leadership, coaching, and operational oversight.
• Serves as the primary liaison for data quality, coordinating efforts across departments to identify, investigate, and resolve data discrepancies while promoting adherence to established standards and processes.
• Monitors global operational performance through daily reporting, ensuring timely data quality resolution and/or escalation.
• Leads data quality automation efforts to increase efficiency and improve data integrity across operational processes.
• Provide operational expertise, guidance, and training to global stakeholders and peers to drive consistency and standardization.
• Oversees the receipt, storage, and disposition of technology assets, ensuring compliance throughout the asset lifecycle.
• Ensures accurate and timely updates to IT Asset Management systems, inventory repositories, workflow tools, and operational databases.
• Maintains compliance with all audit and operational requirements through documented controls and procedures.
• Partners with stakeholders to identify risks, assess operational effectiveness, and implement corrective actions to improve data quality.
• Reviews operational reporting, inventory accuracy, asset lifecycle metrics, and process compliance to support decision-making and continuous improvement.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
• Strong leadership and people management skills.
• Expert knowledge of Asset Management and Ticketing Systems.
• Strong knowledge of risk, compliance standards, and operational controls.
• Ability to identify and mitigate risks associated with asset management activities.
• Ability to lead and oversee project initiatives from design through handover.
• Skilled in service delivery management within a large-scale and diverse environment, including incident management, escalation procedures, and project delivery disciplines.
• Experience managing third-party vendors and third-party delivered services.
• Self-motivated, organized, detail-oriented, with strong communication skills and the ability to work independently and collaboratively within a team.

Preferred qualifications, capabilities, and skills

• Strong communication skills to effectively engage with management and stakeholders.
• Deep understanding of IT asset management tools, systems, and processes.
• Demonstrate success in managing complex asset management projects and initiatives.
• Demonstrates the ability to manage risks and ensure compliance with regulatory requirements.