Global IT Account Manager

Connection; United States; On-site; USD 77,000 - 98,000; Full time

Benefits offered by this job

Health benefits

Free therapy visits

Wellness time off

Paid time off

Job summary

GlobalServe Inc., a division of Connection, seeks a Client Manager to oversee a portfolio of GlobalServe customers. You will learn each customer's business and IT environment, manage the account strategy, and coordinate with Connection and OEM partners.

You will drive revenue growth and retention across hardware, software, and services, with about 30% international travel and eligibility to work in the US. You will build relationships at all levels and identify risks and opportunities early.

Qualifications

• 7+ years of account management or related field.
• Bachelor’s degree or equivalent.
• Proven ability to build trusted client relationships.
• Strategic, customer-focused mindset translating global requirements into actionable plans.
• Strong management of revenue, gross profit, pipelines, forecasts, and growth opportunities.

Responsibilities

• Owns the overall client relationship and develops a clear account strategy; sets short- and long-term goals for the account.
• Maintains and manages the account pipeline and provides accurate revenue forecasts based on current opportunities and customer activity.
• Builds strong relationships with customer contacts at all levels, including executives.
• Learns the customer's business, IT environment, purchasing approach and global needs.
• Maintains regular customer contact through meetings, business reviews and onsite visits.
• Uses dashboards, purchasing and services data, customer feedback and market information to identify trends, risks and new opportunities.
• Identifies ways GlobalServe and Connection can better support the customer and grow the relationship across hardware, software and services.
• Coordinates account activity across the GlobalServe organization, including Service Delivery, Supply Chain, Operations and Finance, while working closely with global partners, OEMs and Connection teams to support the customer.
• Works with Supply Chain and global partners to support customer needs and address service or delivery issues.
• Leads QBRs and EBRs and follows through on agreed actions.
• Drives toward revenue targets by identifying and developing growth opportunities within assigned accounts.
• Shares customer, market and country trends with the appropriate internal teams.
• Performs all other duties or special projects as assigned.

Skills

Account management

Global IT procurement

Strategic thinking

Financial acumen

Relationship building

Education

Bachelor's degree

Job description

GlobalServe Inc., a division of Connection, seeks a Client Manager to oversee a portfolio of GlobalServe customers. You will learn each customer's business and IT environment, manage the account strategy, and coordinate with Connection and OEM partners.

You will drive revenue growth and retention across hardware, software, and services, with about 30% international travel and eligibility to work in the US. You will build relationships at all levels and identify risks and opportunities early.