Global Internal Communications Manager — Ops & Transformation

Acrisure; Charlotte (NC); On-site; USD 115,000 - 145,000; Full time

Benefits offered by this job

Competitive compensation

Flexible vacation policy

Medical, Dental, Vision Insurance

401(k) with company match

Career development opportunities

Job summary

Acrisure in Charlotte, NC is seeking a Senior Manager, Internal Communications to partner with senior leaders, translating strategy into clear, compelling internal messaging that informs, aligns, and inspires employees across a global organisation.

You will lead integrated communications plans for technology implementations, transformation programs, and enterprise initiatives, shaping culture and engagement across delivery centers and diverse teams.

Qualifications

• 8+ years of progressive experience in corporate/internal communications or related disciplines.
• Experience partnering with senior leadership to drive business outcomes and organizational alignment.
• Experience leading communications for multi-country operating model transformations and global services.

Responsibilities

• Serve as trusted advisor to senior leaders on messaging, engagement, and change initiatives.
• Develop and execute integrated communications plans aligned with priorities and enterprise goals.
• Translate complex strategies into clear communications that drive awareness, belief, and advocacy.
• Lead communications for technology implementations, CRM, and telephony modernization.
• Partner with cross-functional teams to deliver multi-workstream programs from strategy to execution.
• Measure effectiveness using engagement metrics and insights to improve strategy.

Skills

Strategic communications

Leadership alignment

Change management

Stakeholder management

Executive advising

Communication analytics

Ambiguity navigation

Project management

Education

Bachelor's degree in Communications or related field

Master's degree preferred

Tools

CRM platforms

Telephony solutions

AI-enabled tools

Collaboration/communication tech

Job description

Acrisure in Charlotte, NC is seeking a Senior Manager, Internal Communications to partner with senior leaders, translating strategy into clear, compelling internal messaging that informs, aligns, and inspires employees across a global organisation.

You will lead integrated communications plans for technology implementations, transformation programs, and enterprise initiatives, shaping culture and engagement across delivery centers and diverse teams.