Global Instructional Design Manager - Remote

Caseware; United States; Remote; USD 100,000 - 115,000; Full time

Benefits offered by this job

Remote opportunities

Flexible work options

Generous time-off policies

Career growth opportunities

Job summary

Caseware is seeking a Manager of Instructional Design to lead a global education content team, delivering scalable learning content for our SaaS products. You will set standards, templates, and workflows to ensure consistent, high-quality education across self-paced courses, VILTs, webinars, and knowledge bases.

With 5+ years in instructional design leadership, you will mentor designers, drive priorities, and collaborate with Product Trainers, SMEs, and Professional Services to translate complex

Qualifications

• Bachelor's degree in Educational Technology, Instructional Design, Digital Media, or a related field.
• Experience delivering customer-facing education programs in a global or multi-region organization.
• Familiarity with accessibility standards (WCAG) and content governance practices.
• Background or experience in accounting, auditing, finance, or regulated industries is a strong advantage.

Responsibilities

• Education Content Leadership
• Lead and develop a team of Instructional Designers.
• Set clear priorities, capacity plans, and delivery expectations for global content initiatives.
• Foster collaboration and continuous improvement within the content team.
• Define and maintain standardized course templates, learning taxonomies, and development workflows.
• Ensure consistency across all learning formats, including self-paced courses, VILTs, webinars, and knowledge base educational content.
• Own content governance practices, including version control, metadata standards, content audits, and quality reviews.
• Partner with Academy and Product Trainer roles to ensure technical and instructional standards are met prior to release.
• Partner with Product Trainers, Professional Services, and Product SMEs to convert technical expertise into digestible, outcome-driven learning.
• Align education content with product strategy, release cycles, and customer adoption goals.
• Ensure strong feedback loops between regional delivery teams and global content strategy.
• Pilot and evaluate new learning tools, technologies, and design approaches.
• Incorporate learner feedback, analytics, and industry best practices to continuously improve content effectiveness.
• Contribute to the evolution of the Global Product Education strategy.

Skills

Instructional design

Team leadership

Adult learning

E-learning tools

SaaS learning design

Stakeholder management

Communication

Global collaboration

Education

Bachelor's degree in Educational Technology

Tools

Articulate Storyline

Articulate Rise

Camtasia

Job description

Caseware is seeking a Manager of Instructional Design to lead a global education content team, delivering scalable learning content for our SaaS products. You will set standards, templates, and workflows to ensure consistent, high-quality education across self-paced courses, VILTs, webinars, and knowledge bases.

With 5+ years in instructional design leadership, you will mentor designers, drive priorities, and collaborate with Product Trainers, SMEs, and Professional Services to translate complex