Global Infra Engineering Leader – Unified Communications & AI

JPMorgan Chase & Co.; Jersey City (NJ); On-site; USD 180,000 - 240,000; Full time

Job summary

JPMorgan Chase & Co. in Jersey City seeks a Senior Manager of Infrastructure Engineering to lead and mentor multiple infrastructure teams, shaping delivery standards and strategic direction across regions.

You will drive AI-assisted workflows, governance, and incident management while partnering with product, engineering, and business stakeholders to ensure resilient, secure, and auditable operations.

Qualifications

• Formal training or certification in infrastructure engineering concepts.
• 5+ years leading technical teams across regions/time zones.
• Strong enterprise voice and unified communications knowledge (Cisco, Zoom).
• Experience with AI-assisted workflows, governance and data sensitivity.
• Ability to influence decisions without direct reporting authority.
• Exposure to managing budgets.

Responsibilities

• Serves in a leadership role for multiple technical teams and collaborates with others within the function, providing tasks, guidance and expectations as necessary.
• Establishes standards for AI-assisted workflows used in delivery and operational routines, ensuring traceability and auditability and alignment to resiliency, security, and risk expectations.
• Lead, coach, and coordinate a globally distributed team delivering consistent voice, telephony, and video conferencing services.
• Provide technical leadership across Cisco voice platforms and Zoom Phone at the SBC, routing, and interconnected enterprise communications layers.
• Represent the end-user experience in projects, migrations, and deployments; identify user impact, validate usability, and drive issue resolution before and after launch.
• Partner with business stakeholders, application owners, product teams, engineering, and support organizations to align requirements, dependencies, and delivery outcomes.
• Own operational service quality through incident and problem management, reliability metrics, trend analysis, and continuous improvement.
• Drive production readiness, change coordination, support documentation, knowledge transfer, and smooth transitions from project delivery to steady-state operations.

Skills

Leadership

Stakeholder management

Communication

Incident management

Influence without authority

AI governance

Team mentoring

Education

Infrastructure engineering certification

Tools

Cisco Voice

Zoom Phone

Ribbon SBC/SIP

Amazon Connect

NTR-X

Redbox

Movius

Job description

JPMorgan Chase & Co. in Jersey City seeks a Senior Manager of Infrastructure Engineering to lead and mentor multiple infrastructure teams, shaping delivery standards and strategic direction across regions.

You will drive AI-assisted workflows, governance, and incident management while partnering with product, engineering, and business stakeholders to ensure resilient, secure, and auditable operations.