Global Infrastructure Engineering Leader — AI-Driven Ops

Aumni; Jersey City (NJ); On-site; USD 140,000 - 210,000; Full time

Job summary

JPMorganChase is seeking a Senior Manager of Infrastructure Engineering to provide strategic direction and mentorship to distributed engineering teams, guiding delivery of voice, video, and telephony services across regions.

You will partner with product, engineering, and operations to ensure resiliency, security, and smooth production readiness, owning incident and change management and driving continuous improvements.

Qualifications

• Formal training or certification on infrastructure engineering concepts.
• 5+ years applied experience managing or leading technical teams that deliver services across multiple regions and time zones.
• Strong enterprise voice and unified communications knowledge, incl. Cisco voice and Zoom Phone solutions, SBC/SIP, and call-routing troubleshooting.

Responsibilities

• Serves in a leadership role for multiple technical teams and collaborates with others within the function, providing tasks, guidance and expectations as necessary.
• Establishes standards for AI-assisted workflows used in delivery and operational routines, ensuring traceability and auditability and alignment to resiliency, security, and risk expectations.
• Lead, coach, and coordinate a globally distributed team delivering consistent voice, telephony, and video conferencing services.
• Provide technical leadership across Cisco voice platforms and Zoom Phone at the SBC, routing, and interconnected enterprise communications layers.
• Represent the end-user experience in projects, migrations, and deployments; identify user impact, validate usability, and drive issue resolution before and after launch.
• Partner with business stakeholders, application owners, product teams, engineering, and support organizations to align requirements, dependencies, and delivery outcomes.
• Own operational service quality through incident and problem management, reliability metrics, trend analysis, and continuous improvement.
• Drive production readiness, change coordination, support documentation, knowledge transfer, and smooth transitions from project delivery to steady-state operations.

Skills

Leadership

Enterprise voice

Unified communications

Cisco voice

Zoom Phone

SBC/SIP

Amazon Connect

Call routing

AI in operations

Education

Formal training in infrastructure engineering

Tools

Redbox

NTR-X

Job description

JPMorganChase is seeking a Senior Manager of Infrastructure Engineering to provide strategic direction and mentorship to distributed engineering teams, guiding delivery of voice, video, and telephony services across regions.

You will partner with product, engineering, and operations to ensure resiliency, security, and smooth production readiness, owning incident and change management and driving continuous improvements.