Global Incident Response Specialist - 24/7 Security Ops

Amazon Inc.; Omaha, Northern (NE, KY); Hybrid; USD 32,000 - 56,000; Full time

Benefits offered by this job

RSUs

Health insurance

401(k) matching

Paid time off

Job summary

Amazon Corporate Security’s Business Assurance Center seeks an Incident Response Coordination Specialist to manage security incidents worldwide, coordinate with response stakeholders, and draft detailed reports. This 24/7 role in a fast-paced GSOC environment requires calm, clear communication, data analysis, and the ability to prioritize tasks under pressure, with occasional evening/weekend shifts.

The position offers comprehensive benefits, RSUs, sign-on incentives, and opportunities across

Qualifications

• Two (2) years of experience related to emergency management, GSOC operations, or other physical security management roles in a high-volume, high-intensity environment.
• Demonstrated experience managing physical security incidents and crises.
• Outstanding verbal communication skills with an ability to remain calm, focused, and professional in high-stress situations.
• Outstanding writing skills to include drafting, editing, and publishing written products such as incident reports, messaging products, and security alerts.
• Demonstrated ability to quickly collect and analyze data necessary to brief stakeholders on important, time sensitive security issues.

Responsibilities

• Directly manage security incidents worldwide, working with response stakeholders and notifying key partner teams.
• Coordinate with internal team members to ensure the effective triage and escalation of security incidents.
• Draft written products and emergency communications with a high level of accuracy and detail.
• Navigate a suite of technical resources to retrieve information and create reports in support of incident and crisis management activities as directed.
• Participate in drills and table-top exercises, recommending improvements to BAC practices.

Skills

GSOC operations

Emergency management

Security incident management

Written communication

Data analysis

Education

Bachelor’s degree in emergency management or related field

Tools

CCTV systems (C*Cure, Lenel, Avigilon)

Job description

Amazon Corporate Security’s Business Assurance Center seeks an Incident Response Coordination Specialist to manage security incidents worldwide, coordinate with response stakeholders, and draft detailed reports. This 24/7 role in a fast-paced GSOC environment requires calm, clear communication, data analysis, and the ability to prioritize tasks under pressure, with occasional evening/weekend shifts.

The position offers comprehensive benefits, RSUs, sign-on incentives, and opportunities across