Global Incident & Crisis Operations Lead

Amazon Inc.; Goodyear (AZ); On-site; USD 159,000 - 215,000; Full time

Job summary

Amazon.com Services LLC, the Global Security Operations Center (GSOC) leader, seeks a Senior Manager to direct incident and crisis operations across worldwide platforms. You will oversee a 50+ team, drive crisis response, and ensure SLAs while sustaining life safety and brand protection.

The role requires a track record in risk, audit and compliance, plus strong leadership across VP-level stakeholders in a fast-growing, global setting.

Qualifications

• 10+ years of risk management, audit, legal, compliance or related field work including engaging with external stakeholders experience.
• 7+ years of team management with 5 or more direct reports
• Experience implementing lean principles and process improvement in an operational environment
• Experience working within a global company, with multi-country responsibilities

Responsibilities

• Operate autonomously and use discretion when handling sensitive and critical information
• Apply sound business principles to identify barriers and initiate resolution actions
• Work across multiple organizations to resolve escalations with undefined problems, solutions, and risk strategies
• Work independently with limited guidance while actively mentoring and developing the team
• Own a complex risk intake process
• Participate in and influence internal processes to unblock teams and increase delivery speed
• Communicate and elevate effectively to senior leadership teams
• Identify a path forward in complex situations
• Identify opportunities that drive efficiencies while creating predictable controls and process paths

Skills

Risk management

Team leadership

Cross-functional collaboration

Decision making under pressure

Education

Bachelor's degree or equivalent

Master's degree or equivalent

Job description

Amazon.com Services LLC, the Global Security Operations Center (GSOC) leader, seeks a Senior Manager to direct incident and crisis operations across worldwide platforms. You will oversee a 50+ team, drive crisis response, and ensure SLAs while sustaining life safety and brand protection.

The role requires a track record in risk, audit and compliance, plus strong leadership across VP-level stakeholders in a fast-growing, global setting.