Global GSOC Operations Leader

Wellington Management; Massachusetts; Hybrid; USD 90,000 - 180,000; Full time

Benefits offered by this job

Hybrid work schedule

Comprehensive benefits package

Job summary

Wellington Management is seeking a Security Operations Manager to lead global GSOC capabilities and incident response. The role reports to the Head of Global Corporate Security and collaborates with Real Estate, IT, HR, Legal, Legal & Compliance, and other teams to protect people, assets, and operations.

The position requires 5+ years in security operations and 3+ years leading teams, with a strong background in access control, CCTV, and event security.

Qualifications

• 5+ years of progressive experience in security operations, GSOCs, command center management, incident response, protective services, emergency management, military, law enforcement, or a related field.
• 3+ years managing a team of corporate security or GSOC professionals.
• Experience managing security programs for a global company and interfacing with senior leaders across different countries, time zones and cultures.
• Bachelor’s degree is required, preferably in Security Management, Criminal Justice, National Security, Risk Management, Emergency Management, Business Administration or related field.
• Strong experience managing guard forces, drafting SOPs/post orders, and ensuring compliance with operational standards.
• Experience coordinating event security and working with venue managers or building management.
• Deep knowledge of access control (Lenel, Avigilon or similar) and CCTV (Milestone, Verkada or similar).
• Experience with threat intelligence, mass notification and case management systems.
• Demonstrated experience conducting site surveys and risk assessments.
• Excellent communication and presentation skills; confidence speaking to leadership.
• Proven experience managing vendors, schedules, budgets, and operational workflows.

Responsibilities

• Lead and optimize GSOC operations to deliver intelligence-led, risk-based security services that protect Wellington’s people, assets, operations, and reputation.
• Develop operational roadmaps and frameworks aligned to enterprise risk, crisis management, travel security, and business continuity priorities.
• Standardize SOPs, playbooks, KPIs, SLAs, escalation protocols, and process controls across GSOC operations.
• Oversee 24/7 monitoring, incident triage, escalation, mass notification support, traveler accountability, and response coordination.
• Use data, after-action reviews, root-cause analysis, and lessons learned to refine processes and improve response effectiveness.
• Build and coach a high-performing GSOC team grounded in ownership, sound judgment, communication and accountability.
• Partner closely with counterparts across the firm to effectively respond to incidents and drive improvements in physical security operations.
• Design event security plans and oversee security for major firm events, working with Events, Marketing and Executive Management.
• Coordinate security measures as needed for executives and senior leaders both locally and while traveling.

Skills

Security operations

GSOC

Incident response

Leadership

Vendor management

Education

Bachelor's degree

Master's degree (preferred)

Tools

Lenel

Milestone

Verkada

Job description

Wellington Management is seeking a Security Operations Manager to lead global GSOC capabilities and incident response. The role reports to the Head of Global Corporate Security and collaborates with Real Estate, IT, HR, Legal, Legal & Compliance, and other teams to protect people, assets, and operations.

The position requires 5+ years in security operations and 3+ years leading teams, with a strong background in access control, CCTV, and event security.