Global IDAM Program Manager: Identity Modernization Lead

General Dynamics Information Technology; Washington (District of Columbia); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

AI career tool

Internal mobility

Benefits and PTO

Military-friendly culture

Job summary

General Dynamics Information Technology seeks a Program Manager to lead the global Identity and Access Management (IDAM) operations for the U.S. Department of State’s Diplomatic Technologies program.

You will oversee 24x7 operations, modernization efforts, security integration, service management, and client engagement across multiple time zones. The role requires coordinating a large, diverse team, driving data-driven reporting, ensuring ITIL-aligned processes, and partnering with federal

Qualifications

• Minimum 10 years managing complex IT or network programs, including global environments.
• Minimum 5 years experience leading large, diverse teams.
• Demonstrated experience delivering large-scale, cloud-focused identity modernization.
• Strong ITIL-based service management background.
• Proven ability to interface with senior federal executives, CO/CORs, GTMs, and global stakeholders.
• Active Top Secret clearance required.

Responsibilities

• Lead all aspects of the contract supporting Diplomatic Technologies’ global IDAM mission, ensuring operational excellence and alignment with State Department and DT priorities.
• Manage a large multidisciplinary workforce, including IDAM architects, engineers, and administrators, across time zones.
• Direct 24x7 IDAM operations globally, ensuring high availability and prompt incident response.
• Establish and enforce SLAs, KPIs, SLOs, and MTTR targets aligned with diplomatic mission needs.
• Ensure ITIL-aligned service management across regions; drive change, incident, and problem management.
• Drive automation and responsible AI augmentation.
• Support risk management, resilience planning, and COOP/DR for mission-critical systems.

Skills

IT program management

Leading large teams

Cloud identity modernization

ITIL service management

Federal stakeholder engagement

Top Secret clearance

Education

Bachelor's degree

Master's degree preferred

Job description

General Dynamics Information Technology seeks a Program Manager to lead the global Identity and Access Management (IDAM) operations for the U.S. Department of State’s Diplomatic Technologies program.

You will oversee 24x7 operations, modernization efforts, security integration, service management, and client engagement across multiple time zones. The role requires coordinating a large, diverse team, driving data-driven reporting, ensuring ITIL-aligned processes, and partnering with federal