Program Manager (Identity)

General Dynamics Information Technology; Washington (District of Columbia); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

AI career tool

Internal mobility

Benefits and PTO

Military-friendly culture

Job summary

General Dynamics Information Technology seeks a Program Manager to lead the global Identity and Access Management (IDAM) operations for the U.S. Department of State’s Diplomatic Technologies program.

You will oversee 24x7 operations, modernization efforts, security integration, service management, and client engagement across multiple time zones. The role requires coordinating a large, diverse team, driving data-driven reporting, ensuring ITIL-aligned processes, and partnering with federal

Qualifications

• Minimum 10 years managing complex IT or network programs, including global environments.
• Minimum 5 years experience leading large, diverse teams.
• Demonstrated experience delivering large-scale, cloud-focused identity modernization.
• Strong ITIL-based service management background.
• Proven ability to interface with senior federal executives, CO/CORs, GTMs, and global stakeholders.
• Active Top Secret clearance required.

Responsibilities

• Lead all aspects of the contract supporting Diplomatic Technologies’ global IDAM mission, ensuring operational excellence and alignment with State Department and DT priorities.
• Manage a large multidisciplinary workforce, including IDAM architects, engineers, and administrators, across time zones.
• Direct 24x7 IDAM operations globally, ensuring high availability and prompt incident response.
• Establish and enforce SLAs, KPIs, SLOs, and MTTR targets aligned with diplomatic mission needs.
• Ensure ITIL-aligned service management across regions; drive change, incident, and problem management.
• Drive automation and responsible AI augmentation.
• Support risk management, resilience planning, and COOP/DR for mission-critical systems.

Skills

IT program management

Leading large teams

Cloud identity modernization

ITIL service management

Federal stakeholder engagement

Top Secret clearance

Education

Bachelor's degree

Master's degree preferred

Job description

The Program Manager, reporting to the Program Director, will lead large‑scale, global Identity and Access Management (IDAM) operations and modernization contract supporting the U.S. Department of State’s Bureau of Diplomatic Technologies (DT). This role oversees 24x7 worldwide operations, modernization activities, security integration, service management, and customer engagement across all geographic regions.

The Manager is responsible for contract performance, people leadership, innovation, quality, and mission delivery related to IDAM operations and modernization. Success requires experiencing leading large, diverse teams across multiple time zones, data‑driven and transparent reporting, and customer collaboration.

Key Responsibilities

Strategic Leadership & Program Management

• Lead all aspects of the contract supporting Diplomatic Technologies’ global IDAM mission, ensuring operational excellence and alignment with State Department and DT strategic priorities.
• Manage a large multidisciplinary workforce, including IDAM architects, engineers, and administrators, while collaborating with Tier 1 and 2 Service Desk leadership

Operations & Service Delivery

• Direct 24x7 IDAM operations globally, ensuring high availability, reliability, and prompt incident response.
• Establish and enforce SLAs, KPIs, SLOs, and MTTR targets consistent with diplomatic mission needs.
• Ensure consistent ITIL‑aligned service management across regions, integrating processes such as change, incident, and problem management.
• Drive automation and responsible AI‑augmentation

Security, Compliance & Risk Management

• Ensure continuous compliance with NIST RMF, FISMA, and DT cybersecurity requirements.
• Partner closely with cybersecurity teams to support POA&Ms, audit response, continuous monitoring, and ATO processes.
• Support risk management, resilience planning, and COOP/DR alignment for mission‑critical systems.

Financial & Resource Management

• Manage resources and staffing strategies across global operations.
• Support the Program Director in ensuring accurate forecasting, EVM compliance, and cost‑efficient delivery.
• Drive workforce development, retention, and succession planning

Required Qualifications

• 10+ years managing complex IT or network programs, including global environments.
• 5+ years experience leading large, diverse teams
• Demonstrated experience delivering large‑scale, cloud focused identity modernization
• Strong ITIL‑based service management background.
• Proven ability to interface effectively with senior federal executives, CO/CORs, GTMs, and global stakeholders.
• Active Top Secret clearance.

Required Certifications

• PMP
• ITIL 4 Intermediate level certification or equivalent
• Agile/SAFe certification (SAFe SPC or ScrumMaster) or demonstrated lean agile experience.

Education Requirements

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Cybersecurity, a related technical discipline or business required.
• Master’s degree preferred in a relevant field such as Information Systems, Cybersecurity, Engineering, Public Administration, or Business Administration (MBA, MPA, MSIS, MSCS).

Preferred Experience

• Prior experience supporting Department of State, especially Diplomatic Technologies or global operations.
• Experience with OCONUS deployments, austere environments, or high‑risk posts.
• Familiarity with COOP/DR for global missions.
• Experience managing multi‑contractor ecosystems.

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore a career in program management at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results.