Global HR Shared Services Director

Helmerich & Payne

Tulsa (OK)

On-site

USD 150,000 - 190,000

Full time

9 days ago

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Job summary

Helmerich & Payne in Tulsa, OK, seeks a Director of Global HR Shared Services to lead strategy, governance, and scalable HR operations across the employee lifecycle. The role focuses on a global Tier 0/Tier 1 delivery model, self-service, automation, AI, analytics, and continuous improvement to improve service quality, compliance and business value.

You will build and develop teams across employee support, workforce administration, recruiting ops, total rewards, learning, and HR technology,

Qualifications

Bachelor’s degree in HR, Business, Management, or related field, or equivalent education and experience.
10+ years of broad, progressive HR experience, including significant HR operations or shared services experience.
Demonstrated experience in HR transformation, enterprise HCM optimization, analytics, automation, knowledge management, and organizational change.
Professional certification such as SHRM-SCP, SPHR, PMP, Lean Six Sigma, or equivalent is preferred.

Responsibilities

Lead the enterprise Global HR Shared Services strategy, tiered operating model, governance, service portfolio, and roadmap to support business growth, acquisitions, workforce expansion, and evolving organizational needs.
Own and continuously improve the global HR service delivery model, including employee experience, self-service, case management, knowledge management, Tier 0/Tier 1 support, automation, and AI-enabled solutions.
Lead and develop Global HR Shared Services teams across employee support, workforce administration, recruiting operations, total rewards, learning operations, HR technology support, and other services within scope.
Own global HR service performance, including SLAs, employee satisfaction, case quality, self-service adoption, knowledge utilization, operational efficiency, compliance, and capacity.
Lead global HR technology strategy, workflow optimization, integrations, reporting, data quality, and digital employee experience improvements.
Ensure compliance with employment requirements, company policies, data privacy and security, records management, internal controls, and audit expectations.
Use service data, employee feedback, analytics, and root cause analysis to improve outcomes, identify risk, and guide investment decisions.
Lead transformation and continuous improvement initiatives using disciplined prioritization, project management, change management, and benefits realization.
Manage budgets, vendors, workforce capacity, sourcing strategies, and resources to align service delivery with demand and measurable value.
Build a high-performing culture focused on accountability, succession planning, leadership development, employee focus, and continuous improvement.
Communicate service performance, employee experience insights, operational risks, transformation progress, and recommendations to HR and executive leadership.