Director, HR Global Shared Services

hpinc; United States; Hybrid; USD 165,000 - 210,000; Full time

Job summary

HP Inc. seeks a Director of Global HR Shared Services to lead strategy, governance, and delivery of scalable HR operations across the employee lifecycle. Drive automation, AI, analytics, and continuous improvement for quality, compliance, and business value.

You will build and mentor global teams spanning employee support, workforce administration, recruiting operations, total rewards, learning operations, and HR technology, while managing budgets and stakeholder expectations.

Qualifications

• Bachelor's degree in HR, business, management, or related field.
• 10+ years of broad HR experience including HR operations or shared services.
• Experience in HR transformation, analytics, and automation.
• Professional certification such as SHRM-SCP, SPHR, PMP, Lean Six Sigma preferred.

Responsibilities

• Lead Global HR Shared Services strategy, governance, and roadmap.
• Own and improve global HR service delivery including employee experience.
• Develop Global HR Shared Services teams across multiple functions.
• Own service performance: SLAs, satisfaction, and adoption.
• Lead global HR technology strategy, automation, and data quality.
• Ensure compliance, privacy, records management, and controls.
• Use analytics and root cause analysis to drive improvements.
• Lead transformation, project management, and change management.
• Manage budgets, vendors, and resources.
• Build a high-performing culture focused on accountability and growth.
• Communicate performance and risks to HR leadership.

Skills

HR shared services

Tiered delivery

Case management

Quality assurance

Workforce planning

Employee lifecycle

HR technology

Education

Bachelor's degree in HR/Business/Management

SHRM-SPHR-PMP or Lean Six Sigma (preferred)

Tools

HR systems

Data analytics tools

Job description

At H&P, our people are our strength.

JOB SUMMARY

The Director of Global HR Shared Services leads the strategy, governance, and delivery of scalable HR operations across the employee lifecycle. The role owns the shared service model for employee experience, using self-service, global Tier 0 and Tier 1 delivery, automation, AI, analytics, and continuous improvement to strengthen service quality, compliance, efficiency, and business value.

RESPONSIBILITIES

• Lead the enterprise Global HR Shared Services strategy, tiered operating model, governance, service portfolio, and roadmap to support business growth, acquisitions, workforce expansion, and evolving organizational needs.
• Own and continuously improve the global HR service delivery model, including employee experience, self-service, case management, knowledge management, Tier 0/Tier 1 support, automation, and AI-enabled solutions.
• Lead and develop Global HR Shared Services teams across employee support, workforce administration, recruiting operations, total rewards, learning operations, HR technology support, and other services within scope.
• Own global HR service performance, including SLAs, employee satisfaction, case quality, self-service adoption, knowledge utilization, operational efficiency, compliance, and capacity.
• Lead global HR technology strategy, workflow optimization, integrations, reporting, data quality, and digital employee experience improvements.
• Ensure compliance with employment requirements, company policies, data privacy and security, records management, internal controls, and audit expectations.
• Use service data, employee feedback, analytics, and root cause analysis to improve outcomes, identify risk, and guide investment decisions.
• Lead transformation and continuous improvement initiatives using disciplined prioritization, project management, change management, and benefits realization.
• Manage budgets, vendors, workforce capacity, sourcing strategies, and resources to align service delivery with demand and measurable value.
• Build a high-performing culture focused on accountability, succession planning, leadership development, employee focus, and continuous improvement.
• Communicate service performance, employee experience insights, operational risks, transformation progress, and recommendations to HR and executive leadership.
• Perform other duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES (KSA)

OPERATIONAL EXCELLENCE

• HR shared services, tiered delivery, case management, service-level management, quality assurance, workforce planning, and employee lifecycle operations.
• HR technology, workflows, integrations, automation, AI enablement, data governance, and operational controls.
• Ability to balance employee experience, speed, quality, efficiency, compliance, data integrity, and risk.

EMPLOYEE FOCUS & CONTINUOUS IMPROVEMENT

• Employee-centered service design, knowledge management, self-service, and digital experience improvement.
• Process improvement, project and change management, transformation leadership, and sustainable value creation.
• Exceptional communication, customer service, empathy, and stakeholder management.

PROBLEM SOLVING & ANALYTICS

• Advanced analytical, financial, root cause analysis, and structured problem-solving skills.
• Ability to translate service, workforce, financial, and employee data into business cases and executive recommendations.

LEADERSHIP

• Proven ability to lead and develop high-performing teams in a complex, global service environment.
• Strong executive presence, business acumen, influence, collaboration, and ability to translate enterprise strategy into scalable solutions.

EDUCATION & EXPERIENCE

• Bachelor's degree in Human Resources, Business, Management, or a related field, or equivalent education and experience.
• 10 or more years of broad, progressive HR experience, including significant HR operations or shared services experience.
• Demonstrated experience in HR transformation, enterprise HCM optimization, analytics, automation, knowledge management, and organizational change.
• Professional certification such as SHRM-SCP, SPHR, PMP, Lean Six Sigma, or equivalent is preferred.

TRAVEL

Periodic travel based on business, leadership, implementation, and operational needs. Some travel will be international. Corporate and operating locations, vendor or partner sites, and other locations as business needs require.

WORKING RELATIONSHIPS/CONTACTS

Internal facing: HR and business leadership, HR partners and COEs, Finance, Legal, Compliance, IT, Communications, m