Global HR Shared Services Director – Remote-Eligible

H&P; Tulsa (OK); On-site; USD 140,000 - 190,000; Full time

Job summary

H&P seeks a Director of Global HR Shared Services to lead strategy, governance, and delivery of scalable HR operations across the employee lifecycle. The role focuses on a shared service model for employee experience, leveraging self-service, Tier 0 and Tier 1 delivery, automation, AI, analytics, and continuous improvement to elevate service quality, compliance, efficiency, and business value.

The position requires building and guiding global teams, driving transformation, data-driven decisions,

Qualifications

• Bachelor's degree in HR, Business, Management, or related field; 10+ years HR experience.
• Experience in HR transformation, enterprise HCM optimization, analytics, automation, knowledge management, and organizational change.
• Professional certification such as SHRM-SCP, SPHR, PMP, Lean Six Sigma preferred.

Responsibilities

• Lead Global HR Shared Services strategy, tiered operating model, governance, service portfolio, and roadmap to support growth and acquisitions.
• Own and improve the global HR service delivery model including employee experience, self-service, case management, knowledge management, Tier 0/Tier 1, automation, and AI-enabled solutions.
• Lead and develop Global HR Shared Services teams across employee support, workforce administration, recruiting operations, total rewards, learning operations, HR technology support, and other services within scope.
• Own global HR service performance, including SLAs, employee satisfaction, case quality, self-service adoption, knowledge utilization, and compliance.
• Lead global HR technology strategy, workflow optimization, integrations, reporting, data quality, and digital employee experience improvements.
• Ensure compliance with employment requirements, policies, data privacy and security, records management, internal controls, and audit expectations.
• Use service data, employee feedback, analytics, and root cause analysis to improve outcomes, identify risk, and guide investment decisions.
• Lead transformation and continuous improvement initiatives using disciplined prioritization, project management, change management, and benefits realization.
• Manage budgets, vendors, workforce capacity, sourcing strategies, and resources to align service delivery with demand and measurable value.
• Build a high-performing culture focused on accountability, succession planning, leadership development, employee focus, and continuous improvement.
• Communicate service performance, employee experience insights, operational risks, transformation progress, and recommendations to HR and executive leadership.
• Perform other duties as assigned.

Skills

Leadership

HR operations

Analytics

Change management

Strategy

Education

Bachelor's degree in HR/Business

Tools

Workday

HRIS

Job description

H&P seeks a Director of Global HR Shared Services to lead strategy, governance, and delivery of scalable HR operations across the employee lifecycle. The role focuses on a shared service model for employee experience, leveraging self-service, Tier 0 and Tier 1 delivery, automation, AI, analytics, and continuous improvement to elevate service quality, compliance, efficiency, and business value.

The position requires building and guiding global teams, driving transformation, data-driven decisions,