Global HR Operations Transformation Director

Bristol Myers Squibb EU Policy; Tampa (FL); On-site; USD 174,000 - 211,000; Full time

Benefits offered by this job

Health Coverage

Wellbeing Programs

Financial Protection

Job summary

Bristol Myers Squibb is seeking a Director, Global Operations Transformation in People Services to lead global HR operations delivery with a customer-centric focus. You will guide a high-performing team and drive transformation through AI, automation, and data-driven processes.

The role emphasizes operational rigor, process improvement, and the deployment of new technologies to enhance the employee experience and HR service delivery on a worldwide scale.

Qualifications

• Analytical mindset with data-driven decision making.
• Strong interpersonal and communication skills for cross-functional collaboration.
• Experience applying operations transformation using digital solutions and AI.

Responsibilities

• Execute a multi-year vision for global customer support operations.
• Champion a transformation agenda using automation, AI, and data to improve resolution times and self-service adoption.
• Foster a culture of digital thinking and rapid experimentation in support operations.
• Translate strategy into action with data-informed roadmaps and KPIs.
• Lead, mentor, and develop a high-performing People Services team.
• Support professional development with training and resources.

Skills

Analytical mindset

Interpersonal and communication skills

Business judgment

Experience with AI/digital solutions

Customer service management knowledge

Education

Bachelor’s degree or equivalent

Tools

HRIS

Case management tools

Self-service platforms

Job description

Bristol Myers Squibb is seeking a Director, Global Operations Transformation in People Services to lead global HR operations delivery with a customer-centric focus. You will guide a high-performing team and drive transformation through AI, automation, and data-driven processes.

The role emphasizes operational rigor, process improvement, and the deployment of new technologies to enhance the employee experience and HR service delivery on a worldwide scale.