Global HR Operations & Case Analyst

PowerToFly; Austin (TX); On-site; USD 78,000 - 120,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

FSA/HSA

Life Insurance

Paid Time Off

Wellness Program

Job summary

Visa’s Global People Solutions Analyst supports Visa’s People Shared Services by managing end-to-end operations with accuracy, confidentiality, and care. This role partners with employees, managers, Payroll, Finance, Legal, Employee Relations, and People Business Partners to deliver compliant, timely support.

The analyst will help ensure a seamless employee experience while contributing to operational excellence, process consistency, and continuous improvement.

Qualifications

• 2+ years work experience with a Bachelor's Degree or an Advanced Degree
• 3+ years work experience with Bachelor’s Degree or >2 years with Advanced Degree in HR operations or related field
• Experience in HR operations, People Shared Services, employee lifecycle administration, or related operational support function
• Ability to manage confidential employee information with discretion and integrity
• Analytical capability to audit data and support accurate processing
• Strong attention to detail and organizational skills
• Strong written and verbal communication skills to explain processes clearly

Responsibilities

• Administer, monitor, and track cases from intake through closure in accordance with policies.
• Prepare, review, and coordinate documentation including employment materials and approvals.
• Support accurate payment processing and reconciliation with Payroll and Finance.
• Serve as a knowledgeable contact for employees, managers, and stakeholders.
• Maintain accurate case records with strict confidentiality.
• Collaborate with Legal, Employee Relations, and other teams on case management and resolution.
• Conduct audits and data validation to ensure accuracy and reporting.
• Identify process gaps and suggest improvements to enhance quality and timeliness.
• Utilize Workday and ServiceNow for researching information and updating cases.

Skills

HR operations

Employee lifecycle

Data audits

Confidentiality

Process improvement

Communications

Education

Bachelor's degree

Advanced degree preferred

Tools

Workday

ServiceNow

Job description

Visa’s Global People Solutions Analyst supports Visa’s People Shared Services by managing end-to-end operations with accuracy, confidentiality, and care. This role partners with employees, managers, Payroll, Finance, Legal, Employee Relations, and People Business Partners to deliver compliant, timely support.

The analyst will help ensure a seamless employee experience while contributing to operational excellence, process consistency, and continuous improvement.