HR Operations Analyst

Alarm.com; Tysons (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

Alarm.com is seeking an HR Operations Analyst located in Tysons, Virginia. This role involves handling complex HR cases, resolving escalations, and improving HR processes across the organization. The successful candidate will manage employee inquiries, process high-complexity transactions, and support new hire orientations. Candidates should have 2-6 years of HR operations experience and possess strong problem-solving and communication skills. Preferred qualifications include a Bachelor’s degree or equivalent experience.

Qualifications

• 2–6 years of HR operations or shared services experience.
• Working knowledge of HR policies, systems, and workflows.
• Ability to manage multiple tasks and prioritize.

Responsibilities

• Resolve escalated employee and manager inquiries.
• Identify and propose process improvements.
• Deliver accurate and timely resolutions.
• Conduct advanced employee data management in HRIS systems.
• Process higher-complexity transactions.
• Collaborate with HR Business Partners on issues.
• Monitor case trends to improve guidance materials.
• Support service level agreements and metrics.
• Coach Tier I associates for consistency.
• Coordinate new hire orientation logistics.

Skills

Problem-solving

Critical thinking

Effective written communication

Effective verbal communication

Time management

Education

Bachelor’s degree or equivalent work experience

Job description

Overview

Summary: The HR Operations Analyst handles complex HR cases, resolves escalations, and partners cross-functionally to ensure smooth HR processes. They contribute to documentation, training, and process improvements.

Responsibilities

• Resolve escalated employee and manager inquiries, providing guidance on more complex HR policies, benefits, payroll, onboarding, and performance management issues.
• Identify and propose process improvements for operational efficiency.
• Deliver accurate, consistent, and timely resolutions while analyzing root causes and recommending process improvements.
• Conduct advanced employee data management in HRIS systems (e.g., Workday), ensuring data accuracy, integrity, and compliance.
• Process higher-complexity transactions with precision.
• Collaborate with Tier III, HR Business Partners, and Centers of Excellence to resolve cross-functional or policy-sensitive issues.
• Monitor case trends and provide feedback to improve knowledge articles, SOPs, and training materials.
• Support service level agreements and quality metrics by identifying opportunities to streamline workflows.
• Coach and provide guidance to Tier I associates to ensure consistency and quality across the team.
• Participate in system testing, audits, and special projects that enhance HR operations delivery.
• Leads the end-to-end coordination and delivery of new hire orientation, including managing all logistics such as communications, catering, room setup, and giveaways, while partnering with cross-functional stakeholders to ensure a seamless and engaging onboarding experience.
• Other duties as assigned.

Knowledge & Skills

• Working knowledge of HR policies, systems, and workflows.
• Problem-solving and critical thinking skills.
• Effective written and verbal communication.
• Ability to manage multiple tasks and prioritize.

Experience

• 2–6 years of HR operations or shared services experience.

Education

• Bachelor’s degree preferred or equivalent work experience.