Global People Solutions Analyst - Severance Operations

Visa; Austin (TX); On-site; USD 77,000 - 120,000; Full time

Job summary

Visa in Austin, Texas seeks a Global People Solutions Analyst to manage end-to-end HR case operations with accuracy and confidentiality. You will partner with Payroll, Finance, Legal, and HR teams to ensure compliant, timely support and a seamless employee experience.

Responsibilities include case intake through closure, documentation, and data audits while maintaining strict confidentiality. Proficiency with Workday and ServiceNow is expected, with at least 3 days in office as determined by the

Qualifications

• 2+ years of work experience with a Bachelor's Degree or an Advanced Degree.
• 3+ years of HR operations/People Shared Services experience preferred.
• Experience handling confidential employee information with discretion and integrity.
• Ability to audit data, validate discrepancies, and support accurate case processing.

Responsibilities

• Administer, monitor, and track HR cases from intake through closure.
• Prepare, review, and coordinate employment materials and communications.
• Collaborate with Payroll and Finance to support payment processing and reconciliation.
• Maintain accurate case records with strict confidentiality.
• Use HR systems (Workday, ServiceNow) to research information and update cases.
• Identify process gaps and recommend improvements to improve quality and timeliness.

Skills

Communication skills

Attention to detail

Confidentiality

Analytical auditing

Cross-functional collaboration

Education

Bachelor's degree

Advanced degree (MBA/JD/MD/PhD)

Tools

Workday

ServiceNow

Job description

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

Visa will accept applications for this role until at least 09-04-2026

Job Description

The Global People Solutions Analyst supports Visa's People Shared Services organization by managing end-to-end operations with accuracy, confidentiality, and care. This role partners closely with employees, managers, Payroll, Finance, Legal, Employee Relations, People Business Partners, and other People Team stakeholders to deliver consistent, compliant, and timely support. The Analyst will help ensure a seamless employee experience while contributing to operational excellence, process consistency, and continuous improvement.

Essential Functions

• Administer, monitor, and track cases from intake through closure, ensuring timely execution and alignment with applicable company policies and country-specific requirements.
• Prepare, review, and coordinate documentation, including employment related materials, calculation inputs, approvals, and employee communications.
• Partner with Payroll and Finance to support accurate payment processing, reconciliation, and resolution of payment-related questions.
• Serve as a knowledgeable point of contact for employees, managers, and People Team stakeholders on processes, timelines, policies, and procedures.
• Maintain accurate case records, documentation, and reporting while adhering to strict confidentiality standards for sensitive employee information.
• Collaborate with Legal, Employee Relations, People Business Partners, and other internal teams to support case management, documentation accuracy, and timely issue resolution.
• Conduct audits, peer reviews, and data validation to support accuracy of calculations, documentation, case status, and operational reporting.
• Identify process gaps, support root-cause analysis, and recommend improvements to strengthen quality, timeliness, consistency, andemployeeexperience.
• Use HR systems and case management tools, including Workday and ServiceNow, to research employee information, document activity, update cases, and support operational workflows.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications

• 2 or more years of work experience with a Bachelor's Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications:

• 3 or more years of work experience with a Bachelor's Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• 3 or more years of relevant HR operations, People Shared Services, employee lifecycle, or systems operations experience.
• Experience in HR operations, People Shared Services, employee lifecycle administration, or a related operational support function.
• Demonstrated ability to manage confidential employee information with discretion, integrity, and sound judgment.
• Analytical capability to conduct audits, validate data, identify discrepancies, and support accurate case and payment processing.
• Strong attention to detail, organization, and follow-through in a deadline-driven environment.
• Strong written and verbal communication skills, with the ability to explain processes clearly to employees, managers, and cross-functional stakeholders.

Information for US Applicants

For roles located in the US, the estimated salary range for this position is $77,700.00 to $ 120,200.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.