Global Hotel Group Sales Strategy & Analytics Analyst

Fairmont Hotels & Resorts; Chicago (IL); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Discounted stays across Fairmont & RRF

Upgrades and extended stays

Dining and wellness discounts

Exclusive colleague perks

VIP guest amenities

Job summary

Fairmont Chicago, Millennium Park is seeking a Hotel Group Sales Strategy & Analytics Analyst to provide administrative, analytical, and operational support to the Directors of Sales and Marketing and the Private Dining Sales Manager. The role focuses on reporting, CRM management, prospecting support, data analysis, and coordinating private dining.

The ideal candidate is highly organized, detail-oriented, with hospitality experience, proficient in Excel and Office, and capable of handling

Qualifications

• Bachelor's degree preferred or equivalent work experience.
• Minimum 2 years of administrative, sales support, marketing support, or hospitality experience.
• Hotel sales and marketing experience preferred.
• Experience with OSEM, Knowland, Cvent, Topline, or similar platforms preferred.
• Advanced proficiency in Microsoft Excel and strong working knowledge of Microsoft Office Suite.
• Strong analytical, organizational, and communication skills.

Responsibilities

• Provide administrative support to the Director of Sales and Director of Sales & Marketing.
• Coordinate meetings, maintain calendars, and prepare presentations and reports.
• Assist with departmental communications, document management, and special projects.
• Maintain departmental files, records, and organizational systems.
• Manage and maintain CRM databases; serve as the primary administrator for Knowland, Cvent, Topline, and other prospecting platforms.
• Generate weekly and monthly prospecting lists for the Sales team.
• Track and analyze citywide, self-contained, and non-self-contained business opportunities.
• Manage relationships and workflows with third-party prospecting vendors.
• Research target accounts and identify new business opportunities.
• Prepare weekly, monthly, and quarterly sales reports and dashboards.
• Analyze sales activity, prospecting efforts, and business trends.
• Compile data for business reviews, budget planning, and leadership presentations.
• Maintain departmental trackers and reporting tools.
• Provide administrative support to the Private Dining Sales Manager.
• Maintain inquiry and activity tracking reports.
• Assist with database management, follow-up, and reporting.
• Support promotional efforts and administrative needs related to Private Dining.
• Process guest amenities and VIP requests.
• Assist with maintaining sales and marketing collateral.
• Support administrative tasks related to marketing initiatives, events, and promotions.

Skills

Analytical skills

Organizational skills

Communication skills

Hospitality sales experience

Microsoft Excel proficiency

Education

Bachelor's degree or equivalent

Tools

Knowland

Cvent

Topline

OSEM

Job description

Fairmont Chicago, Millennium Park is seeking a Hotel Group Sales Strategy & Analytics Analyst to provide administrative, analytical, and operational support to the Directors of Sales and Marketing and the Private Dining Sales Manager. The role focuses on reporting, CRM management, prospecting support, data analysis, and coordinating private dining.

The ideal candidate is highly organized, detail-oriented, with hospitality experience, proficient in Excel and Office, and capable of handling