Global Head of Risk Operations & AI Transformation

Airwallex-; San Francisco (CA); On-site; USD 203,000 - 285,000; Full time

Job summary

Airwallex is hiring a Senior Director/Head of Risk Operations to lead a global team shaping onboarding, ongoing reviews and in-life behavior. You’ll drive high standards for integrity, judgement and documentation across risk operations.

The role focuses on scalable risk processes, cross-functional collaboration with Risk Product and Engineering, and optimizing cost efficiency while maintaining customer experience. London or Singapore based.

Qualifications

• Proven experience, including senior leadership in large-scale, multi-jurisdiction operations in a rapidly growing regulated financial-services or payments/fintech business.
• Proven track record of scaling Risk Operations across multiple geographies, and of building globally consistent performance.
• Background in Fraud Ops and ATO risk control.
• Strong commercial and analytical judgement — comfortable framing decisions in unit economics, scalability and ROI.
• Delivery of automation/AI-led transformation in an ops setting.
• Demonstrated big data/analytics experience (SQL, DBX and BI tooling).

Responsibilities

• Own the vision, strategy and execution for Risk Operations.
• Build, lead and develop a globally distributed team.
• Own location and resourcing strategy for 24/7 coverage, customer experience and cost efficiency.
• Create a repeatable and scalable operating rhythm with clear OKRs.
• Take a data-driven approach to performance management.
• Balance risk, customer experience and commercial impact in decisions and communications.
• Drive continuous improvement in procedures, playbooks and control frameworks aligned to policies.
• Lead AI transformation of the Risk Operations team.
• Collaborate with Risk Product and Engineering to improve documentation and controls.

Skills

Senior leadership

Scale risk ops

Fraud & ATO

Commercial/Analytical

Ops-Prod-Risk liaison

Automation/AI

Data analytics (SQL/BI)

Job description

Airwallex is hiring a Senior Director/Head of Risk Operations to lead a global team shaping onboarding, ongoing reviews and in-life behavior. You’ll drive high standards for integrity, judgement and documentation across risk operations.

The role focuses on scalable risk processes, cross-functional collaboration with Risk Product and Engineering, and optimizing cost efficiency while maintaining customer experience. London or Singapore based.