Global Head of Product Returns & Remarketing

HP; Spring (TX); On-site; USD 122,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Employee assistance program

Flexible spending account

Life insurance

Generous paid time off

Job summary

HP is seeking a Senior Manager for Worldwide Product Returns and Remarketing to lead global strategy and operations for returns, disposition, and remarketing across products lifecycle. The role partners with finance, refurbishment, category, sales, and regional teams to deliver measurable outcomes from revenue recovery and inventory movement.

The position may be based in Houston, TX or Guadalajara, MX, with a focus on scalable, compliant, and customer-centered operating models and continuous

Qualifications

• Degree in Supply Chain, Operations, or related field.
• Typically 10+ years of job-related experience or 8–10 years of management experience.
• Experience in supply chain, operations, or related field.

Responsibilities

• Lead worldwide product returns and remarketing strategy across forecasting, operations, disposition, resale, refurbishment, recycling, and recovery pathways.
• Own business performance for returned, excess, and end-of-life products, including inventory velocity, aging exposure, recovery value, cost, service levels, and customer experience.
• Develop and govern global operating processes, KPIs, and performance routines that improve predictability, compliance, partner execution, and end-to-end accountability.
• Build and manage cross-functional execution plans with reverse logistics, refurbishment, finance, category, sales, planning, regional operations, and external business partners.
• Use market, financial, operational, and inventory insights to identify recovery opportunities, manage risks, forecast outcomes, and recommend actions to senior leadership.
• Drive process standardization, AI and automation, digital enablement, and continuous improvement initiatives that reduce waste, improve cycle time, and scale global execution.

Skills

Global leadership

Reverse logistics

Finance & recovery value

Executive communication

Cross-functional collaboration

Continuous improvement

Education

Bachelor’s or graduate degree in related field

Job description

HP is seeking a Senior Manager for Worldwide Product Returns and Remarketing to lead global strategy and operations for returns, disposition, and remarketing across products lifecycle. The role partners with finance, refurbishment, category, sales, and regional teams to deliver measurable outcomes from revenue recovery and inventory movement.

The position may be based in Houston, TX or Guadalajara, MX, with a focus on scalable, compliant, and customer-centered operating models and continuous